1. Reliability in the communication ABC Data Protection ? Virus/Hacker/Errore Reliability Virtual community

2. Production A software for the communication through Internet Client –Server Technology Virtual communities A new way to supply services To the users

3. Teggs Central Server Allows the communication between clients, balances net traffic, minimizing the band utilization. It allows community and web services management, keeps users DB Client Light end easy to install, it allows a community member to interact with the others in a fast and easy way. Back Office Tools It allows virtual community management, verifies the servers working, activates and controls broadcast communication and users profilation. Client to client communication services VOIP, Chat, File Transfer,Reminder, File sharing, SMS, Banners Technology tecnology allows to manage the relationship with students through Internet in a fast and effective way Portal Client Server Back office Services Production

4. technology is reliable System foresees : Client and server access control Safeguard of the students personal data Chat and interaction tools, are designed to accept only certified and regularly registered users of the University. Information encription    Informative stream tracking  Production Technology

5. An example of supplying services in a virtual community Application of Teggs’ Technology realized for the University of Calabria “Hermes” Project Http://community.unical.it Production An example The UniCal

6. suppliers administrators lecturers Students Future students Ex - students suppliers firms Actors in different virtual communities of the University of Calabria Production An example The UniCal

7. Improving communication in a certified, fast and low cost way Simplifying the access to services eliminating queues, distances and architectural barriers The University World is growing up very fast and it is looking for innovative solutions to improve students’ management in order to increase the satisfaction Communicating in Broadcast way towards students and lecturers Principal needs located are 4: Monitoring students needs and requests Production An example The UniCal University needs

8. University requirements born to satisfy some specific needs –Administrative communications: e.g. taxes expiries, study plans etc. –Teaching communications: e.g. changing the exam date, lecturer’s communications etc. –Informative/promotional communications : e.g. meeting invitation, launch of new services and initiatives, new measures etc. Requirements Needs Certified communication Broadcast Communication –Obtaining confirm that addressee has been reached by the message –Reaching addressees in easy and automatic way –Producing the students list, not reached by the fast way, to be informed with traditional tools: e.g. postal service Production An example The UniCal University needs

9. University requirements born to satisfy some specific needs (2) Needs Monitoring requirements Eliminating queues and barriers –Improving counters management by automation and direct access to information –Eliminating queues making available university services remotely even without the internet –Avoid deambulation difficulties to people with handicaps –Monitoring students’ partecipation to life and services of the University –Gathering opinions and locating needs: e.g. the developing of new services, the complaint gathering, quality control, etc. Requirements Production An example The UniCal University needs

10. Students would like to semplify their relationship with the University Administration adapting it to new technologies and time RequirementsNeeds Overpassig distances –Obtaining access to information easily and practically using also internet and wireless tools –Receiving updated informations in real time on interesting variations –Being Informed on administrative and teaching expiries –Being updated on exams dates and changes –Exams booking and teachers reicept –Receiving information about exams results, booking of meeting with teachers, etc. –Receiving information about new courses, meetings, interesting seminars etc. Production An example The UniCal Students’ needs