1. www.option-consommateurs.org New services offered by credit agencies The issue of transparency

2. Introduction  Credit reports  Credit scores  Two questions: What are the new services offered by credit agencies? Are consumers sufficiently informed about these services? www.option-consommateurs.org

3. What are the new services offered by credit agencies?  Scoring multiplication  Diversification of the uses for credit reports  Identity verification and fraud prevention  Services to consumers  Service automation www.option-consommateurs.org

4. Are consumers sufficiently informed about these services?  Difficulty to obtain information  The major financial institutions’ consent clauses  Management policies for personal information (credit agencies and banks)  Legal implications www.option-consommateurs.org

5. Possible solutions  The need to better inform Canadian consumers  Change the law: 4.8.2 principle - openness  Changes in practices  Simplify and explain www.option-consommateurs.org

6. Other issues  Re-identification risk  Inaccurate data in credit reports  Freedom of contract and risk management www.option-consommateurs.org

7. Alexandre Plourde aplourde@option-consommateurs.org