1. Information Systems for Production and Operations Management CEN/ISSS Workshop Learning Technologies: Quality Standards for E-Learning Helsinki, 2005-06-20 Dr. Jan M. Pawlowski, Dr. Ulf Ehlers

2. Information Systems for Production and Operations Management http://www.eqo.info ::: University of Duisburg-Essen - Slide2 European Dimension of Quality Standards Is there a European Dimension on E- Learning Quality Standardization…? Quality Standards Multi- lingualism Cultural Diversity Pedagogical & Didactical Tradition Learner Orientation Integration & Inclusion National Initiatives (DIN, AFNOR) International Standards (ISO/IEC)

3. Information Systems for Production and Operations Management http://www.eqo.info ::: University of Duisburg-Essen - Slide3 CEN/ISSS? CEN  The European Standards Committee  One of three European Standardization Organizations, recognized by the EC  Partnership with:  CENELEC - electro-technical standards  ETSI - telecommunications standards  A non-profit association, whose members are national standards bodies (BSI, DIN, AFNOR, etc.)  Now 28 Members - EU, EFTA, including the new countries ISSS  Information Society Standardization System - created in 1997 - focal point for CEN’s activities in ICT standardization  Technical Committees  Workshops  Focus Groups [Source: Luc van den Berghe: „CEN/ISSS activities on eLearning standards, Presentation at the E-Learning Conference, Brussels, May 2005]

4. Information Systems for Production and Operations Management http://www.eqo.info ::: University of Duisburg-Essen - Slide4 CEN Workshops  Open to any interested party  No geographic restriction  Direct participation  Work generally on specific subjects, then close  Workshops funded by EU/stakeholders  End product: CEN Workshop Agreements  Learning Technologies Workshop  Learning Object Metadata (LOM): localization, application profiles  Vocabularies and Taxonomies of Learning objects  Learner profiles  Simply Query Interface: interoperability of Learning Object repositories  Accessibility of Learning Resources  eLearning Quality (CWA 14644) [Source: Luc van den Berghe: „CEN/ISSS activities on eLearning standards, Presentation at the E-Learning Conference, Brussels, May 2005]

5. Information Systems for Production and Operations Management http://www.eqo.info ::: University of Duisburg-Essen - Slide5 CEN/ISSS: Project Team Quality  Promoting a European Dimension of E-Learning Quality Standardization by…  …promoting diversity & flexibility  …providing solutions to improve transparency  …providing adaptations of international standards  …contributing to international standards  …improving consensus in Europe  Work items  Improving Transparency and Flexibility: Developing a Model to analyse, compare, and select quality approaches  Learner Orientation: Learning Experience Transparency  Adaptation of international standards: Good practice of using ISO/IEC 19796-1

6. Information Systems for Production and Operations Management http://www.eqo.info ::: University of Duisburg-Essen - Slide6 New Work Item A1: Adaptation of ISO 19796-1  Providing European best-practice approaches for E-Learning Quality using ISO 19796-1  Criteria for good practice, e.g.  Consensus  Successful implementations  Testimonials  Guideline to adapt quality approaches  Inclusion of regional / cultural / organizational needs  Target Group: E-Learning Community (such as designers, developers,…)

7. Information Systems for Production and Operations Management http://www.eqo.info ::: University of Duisburg-Essen - Slide7 New Work Item A2: Learning Experience Transparency  Standardized Learning Resource Information  Based on previous work within CEN/ISSS  Information for  Learners  Decision Makers  Customers  Study on Decision Process  Decision attributes

8. Information Systems for Production and Operations Management http://www.eqo.info ::: University of Duisburg-Essen - Slide8 New Work Item A3: EQO Conceptual Model  Conceptual Model for the comparison and analysis of quality approaches  Version 1.3  Long consensus process…  http://www.eqo.info

9. Information Systems for Production and Operations Management http://www.eqo.info ::: University of Duisburg-Essen - Slide9 How to contribute  Quarterly meetings of CEN/ISSS Workshop  Workgroup Meetings  Electronic Collaboration & Discussion  Join the expert review group and contribute to international standards  Next meeting 17./18.10.2005, Brussels

10. Information Systems for Production and Operations Management http://www.eqo.info ::: University of Duisburg-Essen - Slide10 Contact us Thank you for your attention http://www.eqo.info jan.pawlowski@icb.uni-essen.de ++49-(0)201-1834061