1. Project proposal for ITIL implementation Subtitle or presenter

2. Content Reasons for implementation Purpose of the project Deliverables Milestones Resources Copyright ©2014 20000Academy, all rights reserved.2

3. Reasons for implementation (1/2) Primary reasons optimization of operational processes increase in number and complexity of the services higher customer demand in scope of existing services 3Copyright ©2014 20000Academy, all rights reserved.

4. Reasons for implementation (2/2) Secondary reasons management of performance, capacity and availability of existing services need to manage suppliers and internal support groups 4Copyright ©2014 20000Academy, all rights reserved.

5. Purpose of the project (1/2) What do we want to achieve? increase quality of provided services and their operational support increase customer satisfaction with provided services and their support increase competitiveness of [organization name] 5Copyright ©2014 20000Academy, all rights reserved.

6. Purpose of the project (2/2) What do we want to achieve? reduce risks associated with service delivery and IT Service Management of processes, activities and functions reduce costs 6Copyright ©2014 20000Academy, all rights reserved.

7. Deliverables Service Desk Incident Management Problem Management Request Fulfillment Change Management Service Asset And Configuration Management 7Copyright ©2014 20000Academy, all rights reserved.

8. Milestones MilestoneDue date Initiation Planning Assessment Implementation Result Review Continual Service Improvement Setup 8Copyright ©2014 20000Academy, all rights reserved.

9. Resources (1/2) Human resources Internal resources – [list internal resources, e.g. group name] External resources – [list external resources, e.g. consulting company] Technical resources Tool Equipment 9Copyright ©2014 20000Academy, all rights reserved.

10. Resources (2/2) 10 Financial resources Amount: [define amount of money needed to finish the project] Cost types: [split costs according to the cost type and include all resources listed here, e.g. human resources – internal and external, technical and other resources] Other resources Documentation Copyright ©2014 20000Academy, all rights reserved.

11. Project proposal for ITIL implementation [presenters name] Copyright ©2014 20000Academy, all rights reserved.11 [insert your picture]