1. National Association of Healthcare Access Management Strategic Planning Session-Agenda Washington, DC 15-16 January, 1999

2. Day One 8:30 - 10:00Review of the Survey Results, Report 10:00 - 11:30Internal - External “S.W.O.T.” (Strengths, Weaknesses, Opportunities, Threats) Analysis Identification of “Strategic Issues” 11:30 - 12:30“Visioning the Organization” 12:30 - 1:30Lunch Break 1:30 - 2:30Developing a “Mission Statement” 2:30 - 3:30What are the “Principles” of the Organization? 3:30 - 5:00Identification and Definition of “Goals”

3. Day Two 8:30 - 9:30Summary of Results of Day One 9:30 - 11:00Outline of Strategic Objectives 11:00 - 12:00Prioritization of Strategic Objectives 12:00 - 1:00Lunch Break 1:00 - 2:30Tactics -- Essential Components of a Business Plan 2:30 - 3:30What Would Need to be Done to Implement Such a Plan (Returning to S.W.O.T. Analysis); How Can the Current Structure be Adapted?

4. Day Two (cont.) 3:30 - 4:30Developing a Game Plan - What are Priority Action Ideas - “What if” Scenarios 4:30 - 5:00Remaining Issues