2. What is iLM? iLM is an Internet Lead Management product offered by izmoCRM to automotive dealerships Easy to use, sophisticated tool Allows dealer to respond to internet leads immediately and conduct long term follow up Also manages and tracks other customer contact: Phone ups Walk-ins

4. iLM History Reckonup acquired by izmocars July, 2007 Redesigned and released September of ‘07 Latest, Vanguard release March 2009 Averages 2 – 3 releases per year izmoCRM

5. Difference between iLM and iCRM Both manage customer contacts However, iLM Does not integrate with client DMS Does not have a Service Component Does not have inventory management Does not have printable daily planners Does not integrate with ID Scanners Does not have the built-in tracking queries available on the iCRM logs iCRM iLM

6. iLM Advantages Web-based – Customer does not have to purchase hardware or software; only needs pc with internet connection (SaaS – Software as a Service) Certified by and integrates with all major OEMs Enterprise View – Access / manage multiple dealerships under one company view Latest state of the art technology ensures fast updates, Product is continuously evolving to meet market needs Live Customer Support Training program Integrates with i-Consult process Easily upgrades to iCRM

7. iLM – Who uses? Internet Sales Department Business Development Center (BDC) Sales Teams Single dealerships Large automotive groups that want to manage all dealerships under one enterprise company

8. iLM Features Work from a single screen Multiple user levels Sales Rep Sales Mgr Internet Manager BDC Manager Manages and tracks entire sales process Extensive search capability supports data mining Create and track email campaigns; rich email editor

9. View from a single screen Scheduled appointments Scheduled phone reminders New leads and hot prospects View customer history / timeline in one click View Overdue follow ups Streamlined design for viewing and updating customer information iLM Features

10. iLM Features – cont. Lead routing engine to distribute incoming leads among users Ability to notify and respond to leads via blackberry and other such devices without having to log into system Create follow up schedules and reminders based on customer anniversaries and other criteria Schedule automated email / letters Reports to monitor performance and sales Assignment / reassignment of sales reps and CDRs Identify skating activity

11. iLM Benefits Maximizing internet derived business Optimizing efficiency and time to work leads by internet department Improved process/work flow managing internet leads Improved customer communication / retention