2. Created by Mrs. Tompkins

3. Don’t Forget... Contestants

4. …Always phrase your answers in the form of a question!

5. Hands on your buzzers, its...

6. 500 100 200 300 100 300 200 300 200 100 200 500 300 200 100 400 Skills for success PHT Misc. Definitions Tough Stuff Pathways PHT – Review for Test 1

7. 16 different ones, representing more than 79 different career pathways to help student navigate their way to greater success in college and career. What is…? Skills for Success for $100

8. Career Clusters Back to Game

9. A unique symbol that represents a company or organization. What is…? Skills for Success for $200

10. Logo Back to Game

11. Transmission of information and feelings from one person to another. What is…? Skills for Success for $300

12. Communication Back to Game

13. The ability to interact smoothly and productively with other people. There are 3 kinds. What is…? Skills for Success for $400

14. Interpersonal Skills Good Answer! Back to Game

15. 3 Types of Interpersonal Skills What is…? Skills for Success for $500

16. Back to Game Verbal Communication Nonverbal Communication Electronic Communication

17. Encompasses the management, marketing and operations of restaurants and other food services, lodging, attractions, recreation events and travel related services. What is…? PHT for $100

18. Hospitality & Tourism Back to Game

19. Meeting the needs of guests with _________ and ________ What is…? PHT for $200

20. kindness and good will Back to Game

21. Provides 1 in every _____ jobs in USA. What is…? PHT for $300

22. 8 Back to Game

23. What is…? PHT for $400 The total customer experience with business, and includes: - performance of the staff - courtesy of staff - cleanliness of the property - the way customers are treated during their visit

24. Customer Service Back to Game

25. What is…? PHT for $500 The AMS school cafeteria is considered part of Hospitality & Tourism. True or False?

26. True Back to Game

27. Businesses that prepare food for customers. Can be Casual, Fancy, Large, or Small. What is…? Pathways for $100

28. Restaurant and Food/Beverage Pathway Back to Game

30. Businesses that provide overnight accommodations. What is…? Pathways for $200

31. Lodging Pathway Back to Game

32. What is…? Pathways for $300 An activity that people do for rest, relaxation, and enjoyment.

33. Recreation, Amusement & Attractions Pathway Back to Game

34. What is…? Pathways for $400 4 types in the Recreation, amusement pathway

35. Entertainment Attractions Spectator Sports Participatory Sports Back to Game

36. What is…? Pathways for $500 Business that physically move people from 1 place to another.

37. Travel & Tourism Pathway Back to Game

38. What is…? Misc. Definitions for $100 A trip that includes several segments of the hospitality industry, such as transportation, lodging, meals and entertainment

39. Travel Package Back to Game

40. What is…? Misc. Definitions for $200 A place to sleep

41. Accommodation Back to Game

42. What is…? Misc. Definitions for $300 Refers to the area in a hospitality business that guests usually see.

43. Front-of-the-house Back to Game

44. What is…? Misc. Definitions for $400 An activity done for another person

45. Service Back to Game

46. What is…? Misc. Definitions for $500 Your personal evaluation of what is important to you.

47. Values Back to Game

48. What is…? Tough Stuff for $100 Many food & beverage businesses are located in other ____________.

49. Businesses (like movies, malls, airports, schools) Back to Game

50. What is…? Tough Stuff for $200 Restaurant job that gets the orders from the servers, gives them to the station chefs or line cooks, then checks order before they go out.

51. Expediter Back to Game

52. What is…? Tough Stuff for $300 Those things that capture your attention and you are willing to spend time on.

53. Interests Back to Game

54. What is…? Tough Stuff for $400 3 things to help satisfy customer needs?

55. Quality service Consistent service Importance of Service Quality Back to Game

56. What is…? Tough Stuff for $500 4 Types of menus

57. Fixed Cycle Market Hybrid Back to Game