1. BBI2O Introduction to Business Unit 2: Functions of Business 2.C Management

2. Functions of Management There are 4 functions of management  Planning  Organizing  Leading  Controlling

3. Functions of Management con’t Planning – to set the direction  Decide where you want to go  Decide how to best go about it Organizing – to create structures  Divide up work  Arrange resources  Coordinate Activities

4. Functions of Management con’t Leading – to inspire effort  Build enthusiasm  Communicate the vision  Maintain momentum Controlling – to ensure results  Measure performance  Take corrective action

5. Levels of Management Mgmt is classified to three basic levels:  Top (or Upper) Mgmt  Middle Mgmt  Lower Mgmt Top mgmt has more responsibility than Lower mgmt, they also operate on a longer-term basis. Top mgmt sets the goals and vision of the organization. To be effective, the vision must be consistent at each managerial level

6. Managerial Skills con’t The three basic managerial skills are conceptual, human & technical skills. Higher level managers need more conceptual skills and fewer technical skills Lower level managers need more technical skills and fewer conceptual skills Human skills are needed at all levels

7. Managerial Skills

8. Types of Managerial Problems 5 main types  Routine – arise periodically, standard response  Non Routine – unique situations  Expected – anticipated situations  Unexpected – not anticipated, usually dealt with ‘after the fact’ (reactionary)  Crisis – can lead to disaster (natural disaster, criminal act, lawsuit)

9. Leadership Styles 3 main styles: Autocratic, Laissez-Faire, Democratic  Autocratic Leader controls situation No input from employees Best when quick, or unpopular decisions needed Too much can lead to employee discontentment  Laissez-Faire Leaves employees alone to do their jobs Good when employees are mature, experienced Too much can lead to unmotivated, directionless employees

10. Leadership Styles con’t  Democratic Employees contribute to decision making, by sharing their input, information and creativity Employees feel appreciated, and work harder because they know their contributions are valued Most effective leadership style in most situations Excellent leaders know when to apply each of these styles, and can seamlessly change between all three, as situations require

11. Study Guide Can you name:  The 4 functions of management?  The 3 levels of mgmt?  The 3 managerial skills?  The 5 types of managerial problems?  The 3 leadership styles?