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State WIC Directors Address Debra L. Keyes, R.D., M.A. Director
August 24, 2015
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Survival
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Georgia WIC’s Past Challenges
Rapidly declining participation rates Highest food packaged costs – in the nation Historically poor Management Evaluation outcomes
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Georgia WIC’s Past Challenges
Persistent fraud Low employee morale Communication breakdowns State/Districts
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1. Hire A New State WIC Director
WIC Director turn over, lack of stability and WIC Program knowledge base Hired November 1, 2012
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2. Hire An Outside Consultant Firm
North Highland’s Objective To develop a complete picture of WIC’s current strengths and issues that impacts Georgia WIC’s overall effectiveness
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3. Transform the WIC Program
New Organizational Structure Consultants in collaboration with WIC Director and Supported by DPH ELT
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NEW Transformed WIC Team
Vendor Management Yvonne Rodgers Program Administration Anthony Mc Gaughey Program Integrity and Strategy Shameyrae Miller Program Operations and Nutrition Services Angela Damon
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NEW Transformed WIC Team
WIC Legal Team Miessha Stennis Ruth Pawlak Office of Inspector General (OIG) Ondray Jennings
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Physicians Associations Formula Manufacturers* Vendor Representative
4. Engage Stakeholders Physicians Associations 11 WIC team 1 9 DPH Leadership Participants 2 9 USDA WIC Program Office 9 DPH Support Functions 3 Formula Manufacturers* Epidemiology 4 Can we add something in the box to replace finance Retail Vendor Representative 7 Clinics 5 Method of Participation Districts 6 9 Interviews Focus Groups Visit Survey 9 9 9 9 *Due to current contracting process formula manufacturing were not included
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5. Build Out the Office of Inspector General (OIG) Unit
To eliminate the Fraud in Georgia WIC
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Office of Inspector General (OIG)
Ondray Jennings, Georgia WIC, Deputy Inspector General
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What is New for WIC? SHAPE funded WIC/Strong 4 Life Collaboration Regional Advisors Talk with ME Baby Initiative
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Talk With Me Baby Maria Fernandez, DPH Program Manager, Early Brain Development Initiative
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We Should be Proud 2nd lowest Food Cost—South East Region
VMARS Roll-out Breastfeeding Rate—Most Improved Management Evaluation Turn Around
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Thriving
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Coming Soon Near You Peer Counselor Data Base (PCDB) Electronic Benefit Transfer (EBT) E-WIC – 2020 Enterprise System Modernization (ESM) Integrated Eligibility System (IES)
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Integrated Eligibility System (IES)
Jack Petsche, Consultant, Georgia Gateway
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Commissioner’s Vision for the Department of Public Health
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Carole C. Jakeway- DPH, Director, District and County Operations
Good to Great Carole C. Jakeway- DPH, Director, District and County Operations
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Sandy Benton-Davis Chief, FNS, USDA
USDA Highlights Sandy Benton-Davis Chief, FNS, USDA
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Opportunities for Improvement
Increase Caseload Provide Great Customer Services Enhance Collaboration
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Georgia WIC Participation Comparison
FY2012 vs. FY 2013 vs. FY 2014
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Brutal Facts
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Increase caseload Provide Great Customer Services
Commitment Increase caseload Provide Great Customer Services
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Effective Strategies Standard outreach, traditional & non traditional
In Reach, retention of existing participants Improved clinic visit experience Decrease waiting time Excellent customer service Engaged/happy staff Improved Access Open new clinics across the State Hours and days of operation
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WIC Making Every Connection Count
Integration Coordination Collaboration Team Work Transparency
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Survival
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Thriving
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Flourish
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Thank you! Thanks to Panelist!
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