1. Chapter 11 Human Resource Management

2.  Great deal of selection, gourmet foods  Knowledgeable employees  High wages/salaries/full benefits  Empowered employees  High labor costs, but low turnover

3.  Determining human resources needs, then recruiting, selection, developing, motivating, compensating, and scheduling employees  Important because qualified people are more scarce today  Requires a great deal of communication, because responsibilities are shared across departments now

4. 1. Growing elderly population 2. Retraining of potentially great manufacturing workers 3. Shortages of high-tech workers 4. Emphasis on family

5. 1. Prepare a list of current employees ◦ Ages, names, skills, training, other qualifications 2. Prepare a job analysis report ◦ Analyses, descriptions, specifications 3. Predict future needs 4. Predict future supply shifts 5. Create a plan

6.  Internal employees; referrals from employees  Colleges, placement offices and agencies, other organizations  If small, try PEO (professional employer organization) to help offer benefits and make yourself more attractive

7.  Encourage appropriate application process  Create a meaningful interview  Do background checks as appropriate  Perhaps incorporate a trial period

8.  Training actually boosts morale and performance  Assess your training needs and design a program around them ◦ On-the-job training? Simulation? Computerized training?  Evaluate how well your training is paying off  Mentorships help new employees feel a part of the company quickly (when done right)

9.  Set standards and COMMUNICATE them  Measure and compare how well they did  Discuss the evaluation with the employee  MAKE SURE that only exceptional performance gets rewarded!

10.  Important for attracting recruits  Equity theory!!!  Types of compensation ◦ Salary, Hourly, Piecework, Commission, Bonus, Profit- sharing, Stock options  Team-based compensation  Benefits ◦ Traditional ◦ New benefits (daycare, meals, errand-running)

11.  Civil Rights Act of 1964 ◦ Cannot discriminate based on race, religion, creed, sex, national origin, or (now) age  Equal Employment Opportunity Act ◦ Affirmative Action  Increasing opportunities for minorities and women  Does this cause a reverse discrimination situation?  University of Michigan case (no quotas, but consideration of race acceptable)