1. A Seat at the Table : Working with First Responders Make sure you have a printout of the Tool Kit and the PowerPoint before the session begins!

2. Agenda  Day 1  Needs of the general public  Needs of first responders  Roles of libraries  Business continuity  Day 2  Introduction to the Took Kit  Partnerships, collaboration and politics  The action plan  Homework

3. Learning Objectives  Identify and understand different roles played by governments and associated entities.  Confidently and competently develop relationships that will lead to a seat at the table.  Understand the non-traditional critical roles a library could play.  Use the Tool Kit to create an action plan.

4. Disaster Information Specialization www.mlanet.org/education/dis www.mlanet.org/education/dis  Medical Library Association continuing education program funded by NLM  No cost to students  Courses for both librarians AND for disaster health workforce  All courses will be available online.  Five required courses (each 3 hours) for basic level; additional 12 contact hours for advanced level  All program courses and activities earn MLA continuing education credit and may also be used toward AHIP

5. -- Sarah Ann Long, ALA President, 1999-2000 (McCook, p. ix, forward) “If we really want to have effective partnerships and make a difference in our communities we have to be part of the decision-making process in those communities. “

6. Four Phases of a Disaster  Prevention  Planning & risk analysis  Response  Recovery

7. Pre-Internet: Prevention  Libraries  Local government  State  Federal

8. Pre-Internet: Planning & Risk analysis  Libraries  Local government  State  Federal

9. Pre-Internet: Response  Libraries  Local government  State  Federal

10. Pre-Internet: Recovery  Libraries  Local government  State  Federal

11. “Libraries are not essential services” – FEMA, Cameron Parish, 2006

12. Post-Internet  Prevention  Planning & risk analysis  Response  Recovery

13. Exercise = Poll  Once the needs for food, water and shelter have been satisfied, what further needs do people have?

14. Categories of Needs  Communications  Social Services  Access to Information  Comfort and a sense of normalcy/recreation

15. Who are the first responders in a disaster? List as many as you can, as quickly as you can. (Answer via Chat)

16. Roles Libraries Play  Institutional supporter  Collection manager  Information disseminator  Internal planner  Community supporter  Government partner  Educator & trainer  Information community builder pp. 7-10 Tool Kit

17. “Libraries are vital information hubs, and in the aftermath of a disaster, libraries take on an even greater community role…” -- Sen. Reed, 2011

18. Situational Assessment  Personal and family  Institutional capacity  Core services  Business continuity

19. End Day 1 -- Homework  Review and complete pages 10-14 in the Tool Kit. Be prepared to discuss your capabilities tomorrow.

20. Welcome Back! Day 2

21. Agenda  Day 1  Needs of the general public  Needs of first responders  Roles of libraries  Business continuity  Day 2  Partnerships, collaboration and politics  Gaining Influence  The action plan

22. What is a Partnership? (Answer via Chat)

23. What is Collaboration? (Answer via Chat)

24. Exercise – Benefits and Pitfalls of Partnerships Poll

25. Politics & Community  Concepts and definitions  Community social capacity  Characteristics of community leaders

26. “Administrators are not born with a ‘librarian appreciation gene’.” -- McKnight, p. 2

27. Influence = perceived value to decision makers -- McKnight, p. 43

28. Self-assessment Complete page 15 in the Tool Kit (3 min.)

29. HOW do you build influence? Honesty Open-mindedness Willingness to listen

30. Building Influence  Know – Show – Tell  Elevator speech  “Client” not “customer”

31. Sample Elevator Speech The Sample Public Library provides a huge return on investment for taxpayer dollars by providing resources, including free Internet access, programs and expertise to the 300,000 people of Sample. Our goal is to train our citizens for the workforce, provide needed services and resources to our citizens and to partner with public and private entities to maximize our potential and to reach a broader audience.

32. Develop your own ‘elevator speech’ Take 5 minutes to develop an “elevator speech” for your library. Then, key it in to a chat box and send to All.

33. More on Influence  5 rules that build influence  Image  Language  How to conduct yourself  Image and dress  Developing your own action plan

34. Putting It All Together: Homework  On page 23 of the Tool Kit, you will find links and citations to several case studies showing how organizations coped with a disaster. Pick one of the case studies and answer the 5 questions on the following slide.  Email your answer to: To: mlapd3@mlahq.orgmlapd3@mlahq.org Subject: LastName_Local_homework (e.g. Brown_Local_Homework)  In response, you will receive an email with a link to the evaluation form  You must complete the evaluation form to obtain your certificate.

35. Case Study 1.What services did the responders need? 2.What role(s) did the organization play? 3.List specific steps the successful people took prior to/during/after the disaster. 4.How might things have ended differently (i.e. How might things have gone wrong)? 5.What made the difference?

36. “If you are not at the table, you might be on the menu.” -- Unknown

37. What questions do you have?