1. East Midlands Parent Partnership Services

2. SUPPORTING PARENTS SUPPORTING PROFESSIONALS SUPPORTING PARTNERSHIPS

3. East Midlands Parent Partnership Services SUPPORTING PARENTS

4. East Midlands Parent Partnership Services CASEWORK TELEPHONE HELPLINE SCHOOL/LOCAL AUTHORITY MEETINGS HOME VISITS DISAGREEMENT RESOLUTION VOLUNTEER PARENTAL SUPPORTERS

5. East Midlands Parent Partnership Services I need to talk to someone who is approachable.

6. East Midlands Parent Partnership Services I need you to give unbiased information.

7. East Midlands Parent Partnership Services I need you to understand that at times this situation may make me emotional.

8. East Midlands Parent Partnership Services INFORMATION

9. East Midlands Parent Partnership Services I need the information that is given to me to be easy to understand – no jargon.

10. East Midlands Parent Partnership Services The same word means different things to the agencies. I need it to be less confusing.

11. East Midlands Parent Partnership Services Your systems are complicated, you know the rules. I need you to help me understand.

12. East Midlands Parent Partnership Services SUPPORTING PROFESSIONALS

13. East Midlands Parent Partnership Services MEDIATION

14. East Midlands Parent Partnership Services Id like you to offer face-to-face meetings if it would clearly help.

15. East Midlands Parent Partnership Services I want you to be honest if difficulties in my childs case are to do with budgets.

16. East Midlands Parent Partnership Services TRAINING MEDIATION DDA & STATUTORY PROCESSES WORKING WITH PARENTS

17. East Midlands Parent Partnership Services COMMUNICATION

18. East Midlands Parent Partnership Services I want you to understand that having a child with special needs is stressful

19. East Midlands Parent Partnership Services I need you to phone when you say you will – I work most of the week.

20. East Midlands Parent Partnership Services Id like you to put important information given to me by phone in a letter too.

21. East Midlands Parent Partnership Services Parent Partnership are involved, but Id prefer to receive important information direct from you.

22. East Midlands Parent Partnership Services I need you to communicate important information and decisions about my child quickly.

23. East Midlands Parent Partnership Services SUPPORTING PARTNERSHIPS

24. East Midlands Parent Partnership Services I need all of the agencies to work together, not blame each other when there are problems.