1. Copyright © 2013 Century 21 Real Estate LLC. All rights reserved. Welcome to Relocation Strategic Alliance eLearning Session If you are viewing this you have successfully logged on to WebEx. Audio is available by dialing 574.948.2560 or 866.839.4998 and enter the conference code 5866745716. Please keep your phones on mute. At any time, you may ask questions to the presenters by using the WebEx tools in the docked menu bar at the top of your screen. If you are experiencing technical difficulties, please call 800.374.2441 or 706.645.8600. Thank you for your patience, we will begin promptly at 2:00 p.m. ET.

2. Copyright © 2013 Century 21 Real Estate LLC. All rights reserved. Relocation Strategic Alliance Cartus Real Estate Services Update Presented by Tom Lacey Director, Real Estate Services Cartus

3. Copyright © 2013 Century 21 Real Estate LLC. All rights reserved. Cartus Real Estate Services Update Agenda –Home Marketing structure and process enhancements –Contract/Closing Team initiatives Contract signing RCO alignment Best practices for achieving success Dashboard metrics –Inventory Homes Volume shift Client & Cartus expectations

4. Copyright © 2013 Century 21 Real Estate LLC. All rights reserved. Cartus Real Estate Services Update Structure and Process Enhancements 2013 Engage relocation departments in all home marketing activities –Signed Contract of Sale returned to Agent and RD –SRED sent to Agent and RD –RD reviews Home Marketing Package with Agent Contract Tool utilization added to dashboard Electronic signatures accepted –Docusign Contracts team aligned by RCO

5. Copyright © 2013 Century 21 Real Estate LLC. All rights reserved. Cartus Real Estate Services Update Home Marketing Contracts Tom 10 Defects 2012 7,119 contracts 2013 7,314 contracts% Change YTD 2014 1,318 Contract expired upon receipt10%11%1%15% Contract terms incomplete/missing20%14%-6%18% Cartus state contract not used16%9%-7%11% Missing/incomplete contract docs21%15%-6%28% Missing buyer signatures/initials12%9%-3%22% Missing standard addendum15%12%-3%15% Missing lead paint addendum8%5%-3%6% Insufficient earnest money17%11%-6%23% Lender letter incomplete/missing28%22%-6%36% Proof of funds missing/incomplete8%7%-1%10%

6. Copyright © 2013 Century 21 Real Estate LLC. All rights reserved. Cartus Real Estate Services Update 2013 Top Performers: Better Homes & Gardens Real Estate David Winans & Associates CENTURY 21 New Millennium CENTURY 21 Redwood Realty CENTURY 21 Scheetz Coldwell Banker Residential Mid Atlantic ERA Sunrise Realty Lakes Sotheby's International Realty William Pitt Sotheby's International Realty Agent Contract Tool Challenge Contest Winners 9/1-12/31/13 Coldwell Banker Advantage Inc. Coldwell Banker Residential Mid Atlantic CENTURY 21 Arizona Foothills CENTURY 21 Award 4 th Qtr - 20122013Goal 56%73%100% Contract Tool Utilization

7. Copyright © 2013 Century 21 Real Estate LLC. All rights reserved. Cartus Real Estate Services Update Structure and Process Changes 2013 Home Marketing aligned with Cartus consultant Home Marketing partnership with Relocation Department –Agent intro package managed by Relocation Department Key Results Metrics –BMA variance and timeliness –Listing information in Broker Center –Timely marketing updates Buyer inspection report must accompany credit/repair request

8. Copyright © 2013 Century 21 Real Estate LLC. All rights reserved. Cartus Real Estate Services Update 2014 Spotlight Our Commitment To You flyer Single Cartus process review Automated BMA instructions dotloop Non contingent process Contract Tool Performance Report

9. Copyright © 2013 Century 21 Real Estate LLC. All rights reserved. Cartus Real Estate Services Update

10. Copyright © 2013 Century 21 Real Estate LLC. All rights reserved. Cartus Real Estate Services Update

11. Copyright © 2013 Century 21 Real Estate LLC. All rights reserved. Cartus Real Estate Services Update Inventory Today Transition of Move types over the past few years Sale Fall Thru’s Amended Rate Adverse Selection

12. Copyright © 2013 Century 21 Real Estate LLC. All rights reserved. Cartus Real Estate Services Update Prepare for Tomorrow Goal: Sell inventory homes in the least amount of time for what the market will bear, at that point in time! “No Surprises”

13. Copyright © 2013 Century 21 Real Estate LLC. All rights reserved. Cartus Real Estate Services Update Prepare for Tomorrow Clients expect premier service Timely Data Accurate Data What happened in the Market??

14. Copyright © 2013 Century 21 Real Estate LLC. All rights reserved. Cartus Real Estate Services Update Achieving Success Together Relocation Oversight Cartus File # on all Communication Read and follow the HEM Notes Vacant Property Report & Photo’s Notify CIS of excessive debris immediately Reports due every 2 weeks Provide actual MLS sheet

15. Copyright © 2013 Century 21 Real Estate LLC. All rights reserved. Cartus Real Estate Services Update Achieving Success Together Repairs & Improvement bids within 2 weeks and work completed in 30 days from listing Winterization Detail list of showings and feedback Open Houses?? Outside the Box Weekly home inspections

16. Copyright © 2013 Century 21 Real Estate LLC. All rights reserved. Cartus Real Estate Services Update Achieving Success Together State Contract when applicable Regional Closing Offices Monthly Billing / 30 days at Closing American Home Shield Vacant Dwelling Insurance Final Sale in Broker Center

17. Copyright © 2013 Century 21 Real Estate LLC. All rights reserved. Cartus Real Estate Services Update Q&A –To ask a question please use the WebEx tools in the docked menu bar at the top of your screen. relocationopportunities@century21.com –If you have any questions or comments on today’s program, or programs that you’d like to see offered in the future. Save the date: June 10 th, 2pm EST –Relocation Strategic Alliance WebEx. Our topic Affinity Services presented by Cindy King