1. © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 1 Job Roles Minimum CertificationsMinimum Quantity Account Manager CSE 1 Cisco Engagement Manager * -1 Lab Manager ** CCNA1 Instructor CCNA, CCSI 1 Minimum Staffing Required 4 (2) * Role sharing Allowed with Account Manager ** Role sharing allowed with Instructor

2. © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 2 Job Roles - Foundation Minimum CertificationsMinimum Quantity Customer Service Representative -1 Cisco Engagement Manager -1 Lab Manager CCNA1 Instructional Designer (DW) CCDA1 * See specific additional certification requirements for each Education Specialization ** Same Account Manager can be used for up to two specializations Job Roles per Specialization Minimum CertificationsMinimum Quantity Account Manager ** CSE, * 1 Specialized Instructor CCSI, * 4 Minimum Staffing Required 9

3. © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 3 Requirements Learning Partner Qualification AssociateSpecialized Mandatory Services3 4 Post-Course Evaluation Online Registration Active Website Training Needs Analysis Elective Services (10 to choose from)Minimum 2 Minimum 6 Total Services 5 10

4. © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 4 Elective Services E-Commerce CapabilityOnline Mentoring Training Needs AnalysisVirtual Classrooms VUE testingPersonal Curriculum Tracking Pre- and Post-Class AssessmentE-learning Consulting Lab: Remote, On-site, Virtual or SimulatedCurriculum Development Associate needs to offer minimum of 2 elective services Specialized needs to offer minimum of 6 elective services