1. Broadening Our Reach: Collaborating for Improvement ACRL 2005, Minneapolis, MN Nancy J. Burich, Frances A. Devlin, Anne Marie Casey and Svetlana Vladimir Ivanitskaya 3. Technical Set-up Appropriate equipment and software Develop Web pages Service link and brand Technical support University of Kansas Libraries Steps to Expand HawkHelp LIVE 1. Partnership(s) Agreement to collaborate Timing and duration Conditions/limitations Renewal or termination Contributions 2. Planning Participants Responsibility for: Software Training Scheduling Technical Support Expansion of Service Policies and Procedures: Strategies for serving each other’s students Authentication issues Providing assistance using another institution’s electronic resources Cross-training Transferring calls List of subject specialists for referrals 4. Training Vendor software training Train the trainers at each location: Software Document policies and procedures Common databases Troubleshooting Ongoing training for all operators Listserv for communication 5. Implementation & Marketing Timing Launch Promotion 6. Assessment Statistics Exit survey Modification cycle Pre-Implementation Implementation and Post-implementation HawkHelp LIVE is a program that connects students to librarians using an instant messaging service. Students can ask their questions online and co-browse web pages with library staff. With librarians’ help, students find information, receive guidance on researching topics and learn about the library services and collections. Kansas State University joined the University of Kansas’ program in Summer 2004 to form a cooperative online reference service. Emporia State and Wichita State Universities joined in Spring 2005. HawkHelp web page showing options.HawkHelp LIVE web page user entry. Central Michigan University Libraries And College of Health Professions Steps to Expand RRSA Pre-Implementation 1. Partnerships Identify six partner libraries for pilot study Develop a group of interested libraries for future partnerships 2. Planning Conduct pilot study Redesign assessment based on pilot feedback Funding Apply for grants for seed money Set subscription/licensing fees Staff Hire Programmer, dependent on funding Hire student assistants, dependent on funding Responsibility for Programming Training Technical Support Expansion Policies and Procedures Customization In-House support Implementation 3.Technical Set-up Purchase and set up server dedicated to RRSA Customize new versions of RRSA to match the needs of each partner 4.Training Initial training for new partners Develop training manuals for basic versions Troubleshooting 5.Implementation and Marketing Complete pilot study Customize RRSA versions for current partners Launch Promotion strategy 6.Assessment Strategy Evaluate reliability and validity of RRSA Examine how RRSA influences important outcomes: Enhanced motivation to get library instruction Increased use of scholarly resources and library services Critical evaluation of documents from the general Internet (e.g., via Google or Yahoo). The Research Readiness Self-Assessment (RRSA) tool measures the information literacy skills of students as well as their attitudes about research. It was developed by librarians and faculty members at Central Michigan University to assess information- seeking skills and attitudes based on the ACRL Information Literacy Competency Standards for Higher Education. The web-based tool is scheduled to be tested in spring 2005 by classes at Shenandoah University, Walden University, the University of Kansas, Springfield College and, in the summer of 2005, by the University of Calgary to determine its broader usefulness. RRSA Control PanelRRSA individual assessment A Checklist for the Expansion of Services: A Guide for Collaborative Partnerships Initiating/Defining Project Parameters Goals and Objectives Partnership(s) Planning Responsibilities Policies and Procedures Organizing/Staffing Resources Technical Issues Equipment and Software Customization Support Services Training Documentation Ongoing Training Troubleshooting Communication Mechanism Executing and Implementing Timing Promotion Strategy Project Review Assessment Strategy Record keeping Information Gathering Evaluation Change Cycle