1. With Market Reform Office Market Reform Forum March 2009 Christopher Croft, MRO Ian Springett & Adrian Duggleby, MAP Rob Myers, Xchanging

2. Market Reform 2009 Market Reform Office Agenda Market reform update Adapting to ECF – a practical solution Accounting & Settlement – a year of progress and improvement

3. Market Reform 2009 Market Reform Office Lloyds customer survey

4. Market Reform 2009 Market Reform Office eMRCE MRG target – 3,000 in April Bi-lateral agreements – protocol on marketreform.co.uk Feb number likely to be lower than Jan

5. Market Reform 2009 Market Reform Office

6. Market Reform 2009 Market Reform Office

7. Market Reform 2009 Market Reform Office

8. Market Reform 2009 Market Reform Office

9. Market Reform 2009 Market Reform Office MRC – version 1.3? Gathering input via the Associations Tax guidance possible subject If there is a new version, timescales will be similar to previous years

10. Market Reform 2009 Market Reform Office Lloyds Exchange Technical testing underway 3 suppliers connected Phase 1 pilot due to commence 01/05/09

11. Market Reform 2009 Market Reform Office FWWS MRG to prioritise prospective spend for 2009 Includes scope increase (IMR Security model) and usability improvements E-Accounting – broker plans due by end March

12. Market Reform 2009 Market Reform Office FSA still interested As the London Market competes for global business, it is always important – and perhaps even more so now – to pursue improvements in efficiency. Underwriters and intermediaries, along with suppliers of support services to the industry, have a collective interest in the health of the London Market, and the FSA is pleased to see the Market Reform agenda shifting gear from 'Finish what we have started' – including the very good work that you have already done on legacy issues – to pursuing in a well- defined way the MRG vision for a business model that meets customers' needs, is cost-effective and provides the infrastructure necessary to allow all participants to manage the risks that they take. Tony Brooke-Taylor, Head of Wholesale Insurance, FSA

13. Market Reform 2009 Market Reform Office Questions?