1. With LMG Secretariat LMG Forum November 2010 Christopher Croft, LMGS Rob Gillies, LMA Philip Godwin, Lloyds

2. LMG Forum 2010 Agenda Modernisation this month Endorsements pilot update Claims Transformation Programme

3. 3 © Xchanging 2010, no part of this document may be circulated, quoted or reproduced without prior written approval of Xchanging. ECF2 Current Status

4. 4 © Xchanging 2009, no part of this document may be circulated, quoted or reproduced without prior written approval of Xchanging. 2.814 million Converted Document File Viewer Bulk Conversion IMR 4.5 million Documents extracted DFV STORE PDF & OCR CONVERSION EXTRACT LOAD AUTONOMY ADOBE CAPITAL CAPTURE % in error = 0.2% (majority were zip files which are now resolved) % in error <1% (majority are password protect errors) As of 12/11/10 Due to start week beginning 15/11/10

5. 5 © Xchanging 2009, no part of this document may be circulated, quoted or reproduced without prior written approval of Xchanging. ECF2 Current Status

6. 6 © Xchanging 2010, no part of this document may be circulated, quoted or reproduced without prior written approval of Xchanging. eAccounts eAccounts Release 1B (R1B) 67% of all MAT test steps are complete MAT with Miller is tracking to completion in week beginning 15/11 Aon preparing begin Broker Acceptance Testing in December - dependent on Miller passing MAT eAccounts Release 2 (R2) No immediate R2 dependency on completing R1b Work has started – detailed planning and review of functional specs and requirements

7. LMG Forum 2010 2011 Workplan Draft workplan approved by LMG Ensuring targets are challenging but sensible Final sign off 9 th December

8. LMG Forum 2010 Non bureau business Group in place with representatives from: –Aon –Willis –Marsh –Ace –Chartis –Chubb –XL Re –RSA Seeking to become the London Rüschlikon Steering Group Plan to LMG 9 th December industry utility services insurers brokers re-insurers industry hub services insurers brokers re-insurers

9. LMG Forum 2010 Future Processing model Consultation document at Steering Group tomorrow Then to LMG 9 th December Published thereafter…

10. LMG Forum 2010 Questions?