1. With Market Reform Office Market Reform Forum Whats new this month? Updates on: Aon and Ri3K; endorsements Andy Brookes, MRO Ian Summers, Director of Change, Aon John Muir, Senior Partner, Willis 29 th May 2008 Market Reform Office

2. Market Reform 2008 Market Reform Office Update across the reform agenda Placing – Aon and Ri3K as special topic Endorsements – the other special topic A&S and ECF With plenty of time for questions

3. Market Reform 2008 Market Reform Office e-Placing Benfield: 2 way for all Japanese 1 Apr 08 renewals with Brit, Catlin and Kiln –plan to roll this out to other business units for July renewals 4 brokers, 9 (was 8) carriers placing live business using ACORD 6 brokers and 31 carriers investigating ACORD messaging Developments –Multi-Section Risk capability via ACORD messages - later this year –Additional data to enhance existing LMA data set - early next year Measurement of activity in place – but no MRG targets Lloyds Exchange – no new info The Insurance Workplace launching E-placing solution

4. Market Reform 2008 Market Reform Office Placing MRC for binders and lineslips –Implementation date 1 st July –Implementation guides published in February MRCE for binders and lineslips –Implementation guides published this month –Available to use now –Market standard from 1 September MRC for lineslip declarations –Draft circulating for comment Electronic bureau policies –29% in April; was 19% in March

5. Market Reform 2008 Market Reform Office Legacy reduction

6. Market Reform 2008 Market Reform Office A&S current status Insurers Market Repository (IMR) –90% of original premium (4 weeks); 90% latest week –So, nearly there on the OPs target –LMBC, on behalf of MRG, published performance data in May No van service for APs & RPs from 31 December –65% of APs and RPs (4 weeks) from 53% last time; 67% latest week. See newsletter graph. A&S Release 4 live on 27 May –Five changes to improve usability; details on website

7. Market Reform 2008 Market Reform Office A&S current status Delinking –Rising slowly; guidance forthcoming; PPWP recommendation –Renewing reports for brokers E Accounting – single standard for bureau and non- bureau –Move from scanned paper LPAN to structured data –Enthusiasts Forum once per month

8. Market Reform 2008 Market Reform Office Claims IMR – improved performance Lloyds 100% new in-scope end Q1 –90%+ March – no new data, but internal XIS change will improve counting in June IUA take up : end Q3 100% target for new in-scope –IUA data 23% for April Upgrades –Transition flag live in May release –Improvements planned for November

9. Market Reform 2008 Market Reform Office Claims Service contract negotiations –Hardware audit plus iteration over service levels and costs –Costed proposition to market in June Service targets: measure, then think about targets –Three MI reports commissioned from Xchanging –Firms should receive these in August/September Legacy claims –Restricted pilots underway; MRG agreed extension to August Beyond CLASS – thinking starting

10. Market Reform 2008 Market Reform Office IMR usage for ECF and A&S

11. Market Reform 2008 Market Reform Office Other stuff Peter Harmer, CEO Aon UK, new MRG chair Next wave thinking starting –Without losing focus on finish what we started Demand for beginners session tailing off –Planning them once a quarter Tailored sessions for firms still available Frontline sessions being planned