1. © Xchanging 2010, no part of this document may be circulated, quoted or reproduced without prior written approval of Xchanging. ECF2 update 23 rd Sept 2010

2. 2 © Xchanging 2010, no part of this document may be circulated, quoted or reproduced without prior written approval of Xchanging. Document File Viewer Conversion engine IMR 4.5 million docs Different file types and sizes DFV STORE PDF & OCR CONVERSION CAPITAL CAPTURE CONVERT EXTRACT LOAD 10,000 new docs land in IMR every day AUTONOMY ADOBE Three Options 1.Business As Usual conversion, making documents available as needed 2.Bulk Conversion, converting all documents before going live 3.Hybrid, doing both 1. & 2., shortening the length of time BAU needs to run

3. 3 © Xchanging 2010, no part of this document may be circulated, quoted or reproduced without prior written approval of Xchanging. ECF2 Current Status CWT SIGNED OFF AND LIVE 4 carriers in live pilot and receiving messages 6 ready to start Full roll complete by year end Claims Workflow Triggers (CWT) Document File Viewer (DFV) Claims Agreement Screen (CAS) Claims Workflow Services (CWS) Single Sign On (SSO) Claims Data Warehouse (CDW) Close to selecting conversion provider Large scale test under way- 500,000 files Robust test regime planned Implementation expected in Q1 2011 Technical issues with SSO have delayed MAT 30+ tests outstanding on in-flight transactions Production pilot with 3-4 carriers to test implementation procedures and protocols Market practitioner team involved in reviewing the planned implementation Delivery plans being updated with a further review at the end of the month

4. 4 © Xchanging 2010, no part of this document may be circulated, quoted or reproduced without prior written approval of Xchanging. eaccounts eAccounts Release 1B (R1B) We are aiming for the 27 th September to enter MAT with Miller. Main outstanding problem is resolving reconciliation checks between incoming TA message and outgoing message. Risk if we dont hit that date Miller will not be able to partake in 3 week MAT which drives the Go Live deadlines. Risk of pushing it into 2011 Aon lined up for Broker Acceptance Testing in Q4- dependent on Miller passing MAT eAccounts Release 2 (R2) No immediate R2 dependency on completing R1b Work has started- review of functional specs and requirements Overrun of ECF2 has had impact on team dependencies and we are working to break those in a controlled manner