1. With Market Reform Office Market Reform Forum Whats new this month? e-Placing update Andy Brookes, MRO Lisa Gibbard, Head of IT, Aspen Re Rob Gillies, Head of Market Reform Policy, LMA 28 th February 2008 Market Reform Office

2. Market Reform 2008 Market Reform Office Update across the reform agenda Placing Endorsements A&S and ECF Other stuff

3. Market Reform 2008 Market Reform Office Placing Contract certainty –Achieved 90% thorough 2007 –No more stats to MRO Will the MRC change this year? Hardly at all –See published paper for MRG policy –No major changes (eg headings); minor usage updates; in synch with ACORD GPD; but remains London market controlled MRC for binders and lineslips –To be published shortly –Public sessions? Electronic bureau policies –22% in January, from 17% in December

4. Market Reform 2008 Market Reform Office Endorsements: current status Documentation standard (MRCE) –London standard for contract changes from 1 April –So no more honeycombs –To do: ensure it is adopted in your (broking) firm. Underwriters – make a fuss if you see old style Electronic processing (e-MRCE) –Documentation agreed and ready to publish –To do: digest and implement –To do: who in your firm needs to attend public sessions in mid-March? Contact mro@marketreform.co.uk to register.mro@marketreform.co.uk –To do: adopt simple measurement template

5. Market Reform 2008 Market Reform Office e-MRCE: focus is e-mail Just do it –Email widely used now for contract changes on international business –Extend use of email to London Market business Keep it simple –No new technology required –So no need to wait for others to justify investment –Easy bridgehead into electronic support for placing A supporting act to ACORD messaging –Email use kicks off the sort of business changes required for electronic processing via ACORD messages (workflow)

6. Market Reform 2008 Market Reform Office A&S aims All accounting and settlement of risks performed electronically to deliver: –Rapid movement of premium and claims monies –Right first time processing –Increased efficiency with lower operational cost –Lower operational risk In practice this means… –Remove paper –Remove the van –Delinking –Move to ACORD business messages and validation

7. Market Reform 2008 Market Reform Office A&S current status Insurers Market Repository (IMR) use –75% (w/e 15 February) of original premium –56% of all premium (including APs and RPs) No van service for in scope OPs from 1 April –See published details on market reform website No van service for APs & RPs from 31 December ACORD messages – single standard incorporating bureau and non-bureau –E-Accounting project being led by Richard Lester (Guy Carp) –Move from scanned paper LPAN to structured data Delinking –c70%; guidance forthcoming

8. Market Reform 2008 Market Reform Office

9. Market Reform 2008 Market Reform Office Claims Lloyds 100% new in-scope end Q1 –90%+ January IUA take up : end Q3 100% new in-scope Service contract in negotiation – slow going Service targets: LMRB own –Measure first, then think about targets Legacy claims –End Q1 review of pilots –ECF Flag being built MI report(s) being commissioned from Xchanging

10. Market Reform 2008 Market Reform Office IMR questions How is Xchangings performance in developing and running the IMR being managed? What work is being commissioned from XIS (scope, usability, hardware)? Whats the cost and who is paying? Plans beyond the IMR?

11. Market Reform 2008 Market Reform Office IMR performance LMRBs role: to oversee Xchanging –Performance stats –Xchanging give account at LMRB as necessary –LMRB chair, then MRG chair, for escalation LMRB view: Xchanging recognise the seriousness of IMR performance issues and have/are responding accordingly

12. Market Reform 2008 Market Reform Office IMR continuing investment Increase scope –relative importance down Improve usability –relative importance up but… –ECF quote issues – CLASS is unwieldy and so changes are expensive Capacity –upgrades need funding –Market audit team in place

13. Market Reform 2008 Market Reform Office Live issues on change requests Legacy flag essential –Due for May delivery Workshops to scope future releases –November; possibly August –Reviewing feasibility of ACORD solution to multiple OSND User groups working well

14. Market Reform 2008 Market Reform Office Who is paying for what? MRG pot used for –Requirements definition and quotes –Management information from XIS Insurers pay for build and capacity upgrade –32.5% IUA via IUA Board; transaction charges –67.5% LMA/Lloyds

15. Market Reform 2008 Market Reform Office Whats the strategy? Keep going with value for money improvements to IMR, while planning what next Dont let dreams of infrastructural nirvana stop us doing the hard yards now LMRB focussed on IMR/ECF now, not long run plans

16. Market Reform 2008 Market Reform Office Future of claims infrastructure Whose doing what? –Lloyds Claims Strategy Review : IT infrastructure workstream –IUA priority; LMBC Market Reform Strategy Group interested –No overarching governance yet, but watch this space What are the issues? –Replacing CLASS(s) : 4 versions – ACORD for all : XIS likely Q2 User choice of ACORD message rather than EDI Recent XIS publicity Time and cost and of CLASS changes makes this more pressing

17. Market Reform 2008 Market Reform Office Other stuff you should know IT Club with suppliers at 11:00 here –Prepare your questions Interchange agreement - background publication for reference –Rob Campbell MRO contact