1. Restricted The information contained herein is the property of eResolution, and is not to be disclosed without the written consent of eResolution. Dr Fabien Gélinas The Hague, Netherlands December 11-12, 2000

2. Restricted The information contained herein is the property of eResolution, and is not to be disclosed without the written consent of eResolution. eResolution enables parties to settle their disputes online

3. Restricted The information contained herein is the property of eResolution, and is not to be disclosed without the written consent of eResolution. In a secure and confidential environment

4. Restricted The information contained herein is the property of eResolution, and is not to be disclosed without the written consent of eResolution. Through individual usernames and passwords, parties can access their case at all times

5. Restricted The information contained herein is the property of eResolution, and is not to be disclosed without the written consent of eResolution. User-friendly forms filling and dedicated case site

6. Restricted The information contained herein is the property of eResolution, and is not to be disclosed without the written consent of eResolution. Messaging system allows Clerk’s office, Parties and Neutrals to communicate and send documents securely

7. Restricted The information contained herein is the property of eResolution, and is not to be disclosed without the written consent of eResolution. Advanced Document Management Tools

8. Restricted The information contained herein is the property of eResolution, and is not to be disclosed without the written consent of eResolution. Parties can use their journal to keep track of exchanged messages and documents

9. Restricted The information contained herein is the property of eResolution, and is not to be disclosed without the written consent of eResolution. Real Time communication tools allow Parties and Neutral to communicate instantaneously

10. Restricted The information contained herein is the property of eResolution, and is not to be disclosed without the written consent of eResolution. Neutrals are required to fill out a Declaration of Independence and Impartiality form

11. Restricted The information contained herein is the property of eResolution, and is not to be disclosed without the written consent of eResolution. Settlement