1. Access Services

2. Definition The provision of access to a library's resources and collections, which includes the circulation of materials (general circulation, reserves, interlibrary loan, document delivery), reshelving, stack maintenance, security, and signage. From ODLIS —Online Dictionary for Library and Information Science by Joan M. Reitz

3. Journal of Access Services circulation services course reserves—print and electronic interlibrary loan, document delivery, and remote access technological frontiers of access services resource sharing and networking library building design, maintenance, renovation, and construction

4. Access service topics training, education, and development of access services staff copyright, licensing, and legal aspects of electronic access cost analyses and the economics of access services under served groups

5. facilities management consortia and resources sharing remote storage statistical analyses and measurements of library effectiveness access/ownership and collection management organization and administration of access services departments distance education

6. Access services circulation Interlibrary loan/document delivery Evaluation of effectiveness Consortia and resource sharing Distance Education services/remote access Building security and maintenance Policy development Stack maintenance/ reshelving Access for people with disabilities Offsite storage Photocopying centers

7. Circulation—Key Issues Privacy/confidentiality Fines/return policies Computer/internet access Automated check-out/check-in procedures Changing media Censorship by age? Consortia

8. Evaluation Use statistics/ financial audit Surveys Outcome planning Cost/benefit Contingent valuation Balanced scorecard Secondary economic impact analysis

9. Library ratings HAPLR LJ Index Library System Database (Gannett)

10. ADA Compliance—Key Terms Facilities accessibility Web accessibility Adaptive technology for computers o screen readers, o speech recognition software o Expanded keyboard

11. Interlibrary Loan Code Code established by RUSA Responsibilities laid out for the borrowing and the lending library Last revised in 2001

12. Policies– Key issues Copyright compliance Intellectual freedom Theft deterrence Security

13. Distance Education Library Service Library service equivalence for distance students Information literacy instruction Documentation of services Needs and outcomes assessments