1. © 2004 SHRM SHRM Weekly Online Survey: November 9, 2004 HR Metrics/Measurement Sample comprised of 357 randomly selected HR professionals. Analyzing 357 out of 2114 emails sent; 1926 received (response rate = 19%) Survey fielded November 9 – 15; presentation generated on November 16, 2004. Margin of error is +/- 5.0%

2. © 2004 SHRM SHRM Weekly Online Survey: November 9, 2004 1. Does your organization's HR department use metrics/measurements to keep track of how HR contributes to business objectives?

3. © 2004 SHRM SHRM Weekly Online Survey: November 9, 2004 1. Does your organization's HR department use metrics/measurements to keep track of how HR contributes to business objectives? ChoiceCountPercentage Answered No19053.2% Yes13938.9% Not sure287.8%

4. © 2004 SHRM SHRM Weekly Online Survey: November 9, 2004 2. Does your organization use metrics/measurements to keep track of the following? (Check all that apply.)

5. © 2004 SHRM SHRM Weekly Online Survey: November 9, 2004 2. Does your organization use metrics/measurements to keep track of the following? (Check all that apply.) ChoiceCountPercent of Sample Health care costs per employee22362.50% Cost of benefits (excluding health care) per employee 21861.10% Turnover rate (both voluntary and involuntary turnover) 18050.40% Absenteeism16245.40% Retention rate12835.90% Cost per hire10529.40% Promotions10429.10% Time to fill10228.60% Turnover costs8423.50% Training return on investment4512.60% Other215.90%

6. © 2004 SHRM SHRM Weekly Online Survey: November 9, 2004 Responses to the “Other” please specify option for Question 2: None Diversity Staffing/Recruitment Service Level Agreements in response to ER or Benefits issues Overtime Payroll costs per dept and location On time reviews, recordable accidents Associate satisfaction Quality of Referred Candidates; Quality of Placements Slate diversity, diverse hires We don't use it at all Annual incentive plan as % of salaries Don't know Workers' Compensation Reason for voluntary termination Tech costs per employee FTE's Performance improvement plans; employee recognition awards Diversity