1. Operational Experience Metrics Task Team August 7, 2009

2. 2U.S. Department of Energy Operational Experience Metrics Task Team Goals: Identify key performance indicators (metrics) that can demonstrate effectiveness of Operating Experience/ Lessons Learned Programs Determine what organizational culture approaches might assist in establishing a “learning” organization. Determine usefulness across sites

3. 3U.S. Department of Energy Recommended Metrics Effectiv e OE Program Feedback/ Utilization TimelinessLL Searches Preventable Events OE/LL Origins Success Stories/ Continuous Improvements

4. 4U.S. Department of Energy Level of utilization of the OE/LL Program UsersLL viewed Staff feedback SurveysComments Feedback / Utilization

5. 5U.S. Department of Energy Feedback / Utilization (cont.)

6. 6U.S. Department of Energy Feedback / Utilization (cont.)

7. 7U.S. Department of Energy Feedback / Utilization (cont.)

8. 8U.S. Department of Energy Feedback / Utilization (cont.)

9. 9U.S. Department of Energy. OE/LL incorporated into a work process or research with documented evidence of continuous improvements. Success Stories / Continuous Improvements

10. 10U.S. Department of Energy SANDIA DAILY NEWS for Tuesday, June 9, 2009 ES&H Lesson Learned applied: The Sandia ES&H Lessons Learned program really works. The Lessons Learned program recently sent a notice on a lesson learned concerning a severe employee injury potential related to a truck hydraulic lift-gate “pinch point.” After reviewing the lessons learned, the ES&H Safety Engineering organization forwarded it to Jane Doe (Fleet services), who took immediate action. Fleet Services notified all Sandia users of trucks with lift gates and asked that they be brought in for immediate inspection and repair. To date, Fleet Services has found this issue on two lift gates. The brackets were removed, which eliminated the pinch points making these lift gates safer to use.lesson learned

11. 11U.S. Department of Energy January 2009 An ORNL Heavy Equipment Maintenance Supervisor reviews a Brookhaven National Lab LL titled “Inspect E-Ride Vehicles for Maintenance Defects” and immediately contacts the manufacturer. Both the supervisor, procurement, and LL Coordinator work in tangent to identify all E-ride vehicles on the ORNL campus. The Supervisor contacts all ORNL vehicle owners and schedules in-house maintenance to correct the defect. All four vehicles repaired by February 2009. Success Story

12. 12U.S. Department of Energy Success Story / Continuous Improvements BJC has successfully shared Operating Experiences and Lessons Learned with the DOE Complex for over a decade. In the past 8 years, BJC has annually contributed an average of 25% of the lessons in the DOE LL Program.

13. 13U.S. Department of Energy Lessons Learned and Operational Experiences

14. 14U.S. Department of Energy Origins OE/LL sources including significant day-to-day operating experiences

15. 15U.S. Department of Energy Operating Experience “Origins”

16. 16U.S. Department of Energy Operating Experience “Origins”

17. 17U.S. Department of Energy Timeliness LL feedback received within a site specific time period LL from internal events issued within site specific time period Subject Matter Expert (SME) review of LL or external events for applicability LL corrective actions completed timely

18. 18U.S. Department of Energy SME Feedback Timeliness

19. 19U.S. Department of Energy Preventable Events Occurrence Reports Lessons Learned Trending Corrective Action Tracking

20. 20U.S. Department of Energy Lesson Learned Searches LL Coordinator Searches LL Webpage Hits

21. 21U.S. Department of Energy Learning Organizations Overall Program Performance

22. 22U.S. Department of Energy Lessons Learned Effectiveness Performance Indicators

23. 23U.S. Department of Energy Questions