1. presented by: Brian Harvey Quality Manager – Clamonta Ltd a small business perspective & 9103 presented to: IAQG

3. agenda morning presentation –how a small business implemented 9103 afternoon break out session –9102 FAI process improvement software presented by: Brian Harvey

4. located:Nuneaton, Warwickshire, UK employees:45 sales:£4.25 million established:1960 manufactures:components & assemblies approvals:9100 & NADCAP

5. continuous improvement strategy process improvement charting kaizenEFQM5s

6. 9103 barriers 1.middle management 2.cost/benefit 3.communication 4.training 5.data collection method 6.product type

7. ?

8. process improvement charts: individuals X UCLx LCLx 1.measurement data 2.equipment 3.batch/job number 4.date & time 5.location 1. text message or e-mail to process owner 2. cause & corrective action from chart owner discovering the truth about our processes and training our people at the same time

9. Real Time Process Improvement

10. facilities layout office turn cell mill cell grind cell ndt lock plate cell heat treat runners repeater & strangers

11. repeater & strangers

13. 300 parts/ month batch sizes 1 to 24 off repeat 1 to 5 years

14. January 2003

15. September 2003

16. repeaters & strangers results failure appraisal prevention failure appraisal prevention quality costs before after 1 person running 2 CNC lathes 3 month trial 40 parts numbers 4000+ measurements 4 non-conforming parts WITH 4 people running 8 CNC lathes average 40 part numbers each 200+ non-conforming parts WITHOUT

17. runners

18. 55 part numbers 65000 parts / year batch sizes 100+ repeat 1 to 4 months

19. Cpk improvements milling fixtures problems < 1.33 Cpk our team solved that problem now >1.66 Cpk

20. (parts per million)

21. runners ‘cell’ results in <5 years <½ resource 35% more product in-process inspection only zero delivered non-conformance <£4K internal scrap (£950K turnover)

22. 9103 savings 1.reduced non-conformance 2.improved root cause problem resolution 3.increased efficiency 4.improved flow

23. Clamonta Ltd Whitacre Road Nuneaton Warwickshire CV11 6BX United Kingdom Tel:+44 (0) 24 76382447 / 76370307 Fax:+44 (0) 24 76381312 brian.harvey@clamonta.co.uk www.clamonta.co.uk thank you hand over to Delta - Dave Wentworth