1. Leadership Workshop

2. Workshop 1999 Leap Technologies, Inc Welcome to the Action Workout Leadership Workshop! Our Purpose To provide sponsor managers and team leaders with the tools, experience and confidence to successfully lead your Action Workout team Introductions Who you are Recap of your team’s Action Workout assignment (if developed) Your expectations today and for your “workout” – What are your hopes? – What are your concerns? 1

3. Workshop 1999 Leap Technologies, Inc Leadership Workshop Agenda 2 1. Action Workout Overview 2. Effective Action Workout Leadership 3. Demonstration of Your First Workout Leadership Task – The Fast Start Meeting Lunch Break 4. Fast-Start Meeting Practice 5. Leadership Roles After the Fast-Start Meeting 6. Final Preparations and Process for Communicating Progress

4. Workshop 1999 Leap Technologies, Inc What’s Your Experience With Improvement Teams? In your experience, what differentiates highly successful improvement teams from teams that fail? 3 Successful Team Characteristics Reasons Why Teams Fail

5. Workshop 1999 Leap Technologies, Inc What is Action Workout? An easy-to-use team action process in a box 4 Clear, management-supported improvement targets Clearly defined roles and shared responsibility for doing work 60-day timeframe with specific deadlines and milestones

6. Workshop 1999 Leap Technologies, Inc Action Workout Roles Target and develop the Action Workout assignment. Provide advice and quick decisions on action recommendations. 5 Sponsor Managers Guide the team using the Action Workout Team Kit. Communicate progress and request support from the sponsor manager and Action Workout coach. Team Leaders Bring ideas to the team. “Champion” ideas into action. Team Members (“Champions”) Help sponsor managers develop Action Workout assignments. Train and coach team leaders. Action Workout Coach

7. Workshop 1999 Leap Technologies, Inc 6 Workshop How Action Workout Works

8. Workshop 1999 Leap Technologies, Inc Action Workout Results 5-10 practical solutions $50,000 or more in cost savings, productivity gains and revenue growth 90% completion rate in 60 days or less Improvement in leadership, teamwork and business knowledge 7

9. Workshop 1999 Leap Technologies, Inc Keys to Effective Leadership In your experience, what actions and behaviors do leaders of highly successful improvement teams model? 8 Sponsor Managers? Team Leaders?

10. Workshop 1999 Leap Technologies, Inc The Action Workout Team Kit Posters Meeting Supplies Handouts Action Workout Guides Everything sponsor managers and team leaders need to lead Action Workout teams! 9

11. Workshop 1999 Leap Technologies, Inc Fast-Start Meeting at a Glance 10 Agenda Get a fast and focused start on achieving your team’s assignment Break Objective 1.Action Workout introduction 2.Assignment review and contracting 3.Brainstorming and sorting ideas 4.Scheduling meetings 5.Prioritizing ideas 6.Finding champions to put top priority ideas into action 7.Sponsor manager communication

12. Workshop 1999 Leap Technologies, Inc Fast-Start Meeting Demonstration Team: Date: How can we… “Parents for better education” Today As a group of concerned parents improve the quality of our children’s total education experience. In order to… Consider… Target Completion Date: Today 11 Provide them with the best opportunity for a successful and happy life. What you can do immediately as parents. What you can involve teachers in doing. What you can “push-up” to the local school board. What you can recommend to state or national education agencies.

13. Workshop 1999 Leap Technologies, Inc Fast-Start Meeting Debrief What appeals to you about Action Workout to this point? What concerns, if any, do you have about leading Action Workout teams? 12

14. Workshop 1999 Leap Technologies, Inc Fast-Start Meeting “Traps and Tips” 13 TrapTip Get it “right” beforehand. Enforce the 1-Minute Debate Rule. Just do it! Just pick one! Test harder for differences in gain and speed. Team assignment discussion Over debating the “Confirm Act-Now Ideas” exercise Skipping the Progress Calendar “Burning” time on the Team Name exercise Making every idea a foothill 1 2 3 4 5

15. Workshop 1999 Leap Technologies, Inc Fast-Start Meeting Practice Exercise Objective Do a trial run of your Fast-Start Meeting Instructions 1. Pair up – one sponsor manager and one team leader. (Play your role in the Fast-Start Meeting.) 2. Read the notes as they are written to practice your role! 3. Stop at each exercise, review the instructions, but then move on. 4. Call “timeout” if you get confused and discuss how to get back on track. 5. Go as far as you can in the time available. 14

16. Workshop 1999 Leap Technologies, Inc Team Leader & Sponsor Manager Responsibilities After the Fast-Start Meeting 15 1. Action Meetings 2. Midpoint Check-In with Sponsor Manager 3. Wrap-Up Meeting 4. Report & Recognition Meeting Prep Session with Sponsor Manager 5. Report & Recognition Meeting

17. Workshop 1999 Leap Technologies, Inc Action Meetings Walkthrough Agenda To push as many good ideas into action through a series of 5-6 weekly meetings. Objective 1.Review Actions In-Process using the 3Ws posters. 2.Prioritize more ideas for action from the Pull-In, Push-Up and Push-Up/Pull- In action areas. 3.Assign champions and complete the Idea-To-Action Checklist discussion. 4.Confirm 3Ws Action Assignments. 5.Document results as ideas are implemented. 16

18. Workshop 1999 Leap Technologies, Inc Action Meeting “Traps and Tips” 17 TrapTip Stick to the weekly schedule! Check-in with champions between meetings. Distribute 3Ws Action Assignments list after each meeting. Limit discussion on each idea to 20 minutes. Have all team members champion an idea by Action Meeting #4. Complete the Sponsor Manager Update after each Action Meeting! Slipping the Action Meeting Schedule 3Ws Action Assignments not completed between meetings Getting bogged down with one or two actions Getting out of touch with the sponsor manager 1 2 3 4

19. Workshop 1999 Leap Technologies, Inc Midpoint Check-In Meeting Walkthrough Objective To formally review progress of the Action Workout team and to secure sponsor manager support for any immediate “push-up” requests. Agenda 1.Team leader gives an overall assessment of team progress. 2.Team leader and sponsor manager review each action-in-progress. 3.Sponsor manager responds to any “Push-Up” requests. 4.Team leader and sponsor manager problem-solve any morale, motivation or general team problems. 5.Confirm dates for the Report & Recognition Prep Session and Team Meeting. 18

20. Workshop 1999 Leap Technologies, Inc Wrap-Up Meeting Walkthrough Objective Finalize all actions implemented and recommended and document projected and actual results achieved. Agenda 1.Review the status of each action. 2.Discuss the results achieved and projected using the Balanced Scorecard and Dollar Gain Calculator. 3.Identify final 3Ws Action Assignments needed to complete the Champion’s Final Action Report. 4.Plan the agenda for Report & Recognition Meeting. 19

21. Workshop 1999 Leap Technologies, Inc Wrap-Up Meeting “Traps and Tips” 20 TrapTip Remind team members that substance counts, not style. Begin documenting results in Action Meetings. Bank the best – toss the rest! Team members panicking about the prospect of reporting to the sponsor manager Little or no results documentation completed by team members Team hasn’t processed all of the ideas in the “Pull-In, Push-Up or Push-Up/Pull-In” action areas 1 2 3

22. Workshop 1999 Leap Technologies, Inc Report & Recognition Meeting Prep Session Walkthrough Objective For sponsor managers and team leaders to plan and prepare for a successful Report & Recognition Meeting. Agenda 1.Sponsor manager and team leader preview the Report & Recognition Meeting using the leader notes in their guides. 2.Team leader reviews actions completed and results achieved. 3.Team leader previews the “Push-Up” action requests. 4.Sponsor manager confirms plans for team recognition. 5.Confirm meeting logistics and any additional “guests” who will attend. 21

23. Workshop 1999 Leap Technologies, Inc Report & Recognition Meeting Walkthrough Objective To present the actions taken and results achieved and to build enthusiasm for future “Workouts” through effective recognition. Agenda 1.Sponsor manager welcomes team and offers congratulations on completing their assignment. 2.Team leader reviews team assignment and previews the actions taken. 3.Individual champions present Final Action Reports. 4.Sponsor manager responds to requests for support with clear decisions and commitments. 5.Sponsor presents the planned team recognition. 22

24. Workshop 1999 Leap Technologies, Inc Report & Recognition Meeting “Traps and Tips” 23 TrapTip Do a short dress- rehearsal. Reschedule – don’t proceed without a prep session! Prevention! Keep the sponsor informed and involved from the start. Individual champions unprepared for the meeting Sponsor manager not available for the Report & Recognition Meeting Prep Session Sponsor manager not satisfied with the results achieved by the team 1 2 3 4 5 Sponsor manager has no concrete plan for recognition The recognition overshadows the team’s work Just do it! Keep it simple, sincere and fun. Keep the “report” separate from the “recognition.”

25. Workshop 1999 Leap Technologies, Inc Final Fast-Start Meeting Preparations  Resolve any concerns about your team’s Action Workout assignment.  Confirm team member participation.  Distribute team invitation memo.  Discuss team recognition options with your sponsor manager and set a target completion date.  Confirm time, location, and team member and sponsor manager participation at the Fast-Start Meeting. 24

26. Workshop 1999 Leap Technologies, Inc Keys to Success for Action Workout Leaders Follow the notes! Lock in the weekly meeting schedule! Be a !@#! about time and 3Ws Assignments! Communicate with each other! Keep it fun! 25