1. a better place to live My life, my way, with your support JOHN POWELL CHIEF COMMUNITY CARE OFFICER 11 TH October 2007 London Dignity in Care Champions Network

2. a better place to live BACKGROUND TO OAKFIELD LODGE Council purpose built Sheltered Scheme in the 70s During the late 90s it began to show signs of wear and tear with significant voids In 2003 Community Care reshaped the service using money from a Local Public Service Agreement This investment was followed up by the Housing Service using quality of life money to further enhance the environment Tenants committee established to assist start up Extra Care Service My life, my way, with your support

3. a better place to live BACKGROUND TO OAKFIELD LODGE Key Leadership from Principal Officer and her Managers Staff enthusiasm that could see the potential of the proposed way of working that created a can do, will do approach Personal skills – dance, art, gardening etc. Decorating Activities My life, my way, with your support

4. a better place to live The Dignity Challenge – theme 4 Enable people to maintain the maximum possible level of independence choice and control Flats and bed sits well decorated and attractive to ensure good occupancy (Tenant choice before moving in) Emphasise housing with care – own flat, own front door, own key and choice to get involved or not with the community High quality activities, good food, stimulating environment, good company and lots and lots of parties! Option for care support via resident team, independent provider, direct payments or private arrangement Committee that decides how the building and services are improved and maintained My life, my way, with your support

5. a better place to live The Dignity Challenge – theme 4 Enable people to maintain the maximum possible level of independence choice and control Mixed age profile and needs Community spirit has accepted and enhanced individual opportunity – Dementia and Learning Disability Encouragement to be involved but with respect for those who dont want to Key success through Champion tenants and staff but without being nominated or asked Flexibility in staff roles – no jobsworth here! My life, my way, with your support

6. a better place to live Georges story My life, my way, with your support

7. a better place to live My life, my way, with your support

8. a better place to live What makes the difference for George? Confidence in staff to advocate Desire to maintain independence - including taking risks to enable this to happen Prepared to challenge stereotype of residential/nursing care Confidence in managing situations that may not be the norm – yoga! Creative solutions – assistive technology But most of all TRUST My life, my way, with your support

9. a better place to live Why success? Senior Officer buy in Enthusiastic staff The service, tenants and scheme has evolved together Willingness to tackle difficult changes – role of Warden Always look on the bright side of life mentality Beyond consultation into engagement Dignity and Respect is a golden thread through the service which goes both ways between staff and tenants My life, my way, with your support

10. a better place to live Next Steps Share good practise in and beyond Redbridge but being aware that you can not duplicate, as each community has its own life Holding a Dignity event with Providers and Statutory agencies to share experience Dignity Projects underway – meal times, older people led quality forums in day care Developing plans for Care Village in London Maintaining flexible services despite limited resources My life, my way, with your support

11. a better place to live My life, my way, with your support