1. Seminar 2 - Employer Responsiveness Employer Views (Satisfaction, Responsiveness) Amount of Training (Train to Gain, Apprenticeships, Bespoke) Training Quality Standard Other Quality Standards and Health Checks World Class Skills – Developing Responsiveness Provision Programme

2. Responsiveness Responsiveness to Employers Responsiveness to Learners Effectiveness Quality of Outcomes Quality of Provision Finance Financial Health Financial Control Use of Resources Overall Rating Framework For Excellence

3. Responsiveness to Employers Employer Views Amount of Training (uses current data collected) Aims to encourage and reward growth Measured by volumes of training delivered Measured by web-based employer satisfaction survey In scope – any providers contracting with employers Training Quality Standard Achievement = outstanding grade for Responsiveness to Employers Framework Structure

5. The Training Quality Standards

7. The Process The Certification Bodies are: Investors in Excellence (National) Training Quality Standard Assessment Services (National) Centre for Assessment Ltd (North West) CQL Group (London, South East and East of England); and Quality South West (South West).

8. World Class Skills http://wcs.excellence.qia.org.uk/Employer- Responsiveness-Framework FrameworkFramework (3) Case studyCase study (8) GuideGuide (21) ChecklistChecklist (8) Assessment ToolsAssessment Tools (2) GlossaryGlossary (1) Self-assessmentSelf-assessment (2)

9. Employer Views Survey Survey Process Guide 31 October 2008 This guide details the process for the Employer Views survey, which starts on Monday, 10 November 2008. http://ffe.lsc.gov.uk/Surveys/employer-views/ Framework for Excellence: Employer Views Survey All providers in scope for the Employer Views Survey should have received the questionnaires for onward distribution to their employers by Monday, 17 November. Those providers that elected to have Ipsos MORI administer their surveys need do nothing more: those surveys have already been dispatched directly to employers. Please note that the closing date for completion of the Employer Views questionnaire has now been extended from 5 December to Friday, 12 December.

10. Discussion Examples of Good Practice – Actions taken to Enhance Return 1. We gave contribution to local charity for each return 2. Work-placement Award Evening gave Certificate to each employer asked all to complete simple questionnaire, briefed on developments 3. We instigated quarterly Local Needs Assessment Group – Job Centre, Connexions, LSC, Business Link 4. Used some TQS Criteria in SAR to set enhanced Responsiveness targets 5. 6.