1. Performance Management by Non-Governmental Organizations or Governmental Networks 2009 National Conference on Innovations in Government Accountability and Performance May 18, 2009

2. Ben Warner Inaugural President Community Indicators Consortium Immediate Past President National Association of Planning Councils Director Community Works Deputy Director Jacksonville Community Council Inc. ben@jcci.org

3. JCCI’s Mission JCCI is a nonpartisan civic organization that engages diverse citizens in open dialogue, research, consensus building, advocacy, and leadership development to improve the quality of life and build a better community in Northeast Florida and beyond.

4. JCCI’s Mission JCCI is a nonpartisan civic organization that engages diverse citizens in open dialogue, research, consensus building, advocacy, and leadership development to improve the quality of life and build a better community in Northeast Florida and beyond.

5. JCCI’s Mission JCCI is a nonpartisan civic organization that engages diverse citizens in open dialogue, research, consensus building, advocacy, and leadership development to improve the quality of life and build a better community in Northeast Florida and beyond.

6. JCCI’s Mission JCCI engages citizens to improve the quality of life.

10. “In some ways, the best news for Jacksonville is the [Quality of Life Progress] Report itself. The very premise of the report, and of JCCI, is the belief in Jacksonville as a community where the problems of some are the responsibility of everyone.” –The Florida Times-Union

11. Three concepts: 1.Measuring outcomes matters. 2.Engaging residents enhances community governance. 3.The process is more important than the data.

12. Three concepts: 1.Measuring outcomes matters.

13. “If we could first know where we are and whither we are tending, we could better judge what to do, and how to do it …” – Abraham Lincoln

14. “What gets measured, gets done.” – Jacksonville Mayor John Peyton

15. WHAT WE MEASURE: Achieving Educational Excellence Growing a Vibrant Economy Preserving the Natural Environment Promoting Social Wellbeing and Harmony Enjoying Arts, Culture, and Recreation Sustaining a Healthy Community Maintaining Responsive Government Moving Around Efficiently Keeping the Community Safe Nine external environments 110 indicators 55 indicators (half of the measures) relate to government performance, the other half to community responsibilities

16. Are we there yet?

17. Three concepts: 1.Measuring outcomes matters. 2.Engaging residents enhances community governance.

18. Community problems aren’t just the problem of City Hall.

19. Participative democracy helps match expectations to performance

20. Building public trust is harder than ever. External reporting of performance measures simply has a much greater impact than government saying government is doing well.

21. “Engaged citizens extend their influence and generate community energy to get things done.”

22. Three concepts: 1.Measuring outcomes matters. 2.Engaging residents enhances community governance. 3.The process is more important than the data.

23. The process of developing and selecting indicators is at least as important as publishing them. The process of debating the design of indicators shapes the players’ thinking about the policies. Agreement on indicators helps get agreement on policy. Judith Innes

24. Shared agreement on the problem is the first step to shared agreement on the solutions.

25. Indicators a society chooses to report to itself about itself are surprisingly powerful. They reflect collective values and inform collective decisions. A nation that keeps a watchful eye on its salmon runs or the safety of its streets makes different choices than does a nation that is only paying attention to its GNP. The idea of citizens choosing their own indicators is something new under the sun – something intensely democratic. Kent E. Portney

26. “Knowledge is in every country the surest basis of public happiness. In one in which the measures of government receive their impressions so immediately from the sense of the community as in ours it is proportionably essential.” -- George Washington

27. www.CommunityWorks.us.com

28. CommunityIndicators.blogspot.com

29. ben@jcci.org www.jcci.org