1. MATTA FAIR 2012 TICKETING BRIEFING 6 SEP 2012

2. RULES & REGULATIONS TICKETING PIC : MELISSA TAN (H/P : 012-3263343) WORKING HOURS 7 SEP 2012 (FRIDAY) : 0830HRS – 2100HRS 8 SEP 2012 (SATURDAY): 0900HRS – 2100HRS 9 SEP 2012 (SATURDAY): 0900HRS – 2100HRS DUTY ALLOWANCE FRIDAYRM20 SATURDAY (WORKING)RM60 SATURDAY (NON WORKING)RM90 OR REPLACEMENT LEAVE SUNDAYRM90 OR REPLACEMENT LEAVE MEALS ALLOWANCERM20 PER DAY TRANSPORT ALLOWANCERM20 PER DAY

3. RULES & REGULATIONS STAFF ATIRE Mayflower Red T-SHIRT with Black Pants or Skirts (Knee Length) Black Covered Shoes Emirates Airlines T-Shirt with Black Pants or Skirts (Knee Length) Black Covered Shoes Etihad Airlines T-Shirt with Black Pants or Skirts (Knee Length) Black Covered Shoes GROOMING Ladies are strictly required to have a light make up For long hair ladies, the hair must be neatly tie up Keep smiling all the time.

4. RULES & REGULATIONS PARKING Staff who park in PWTC, parking coupons for the flat rate of RM8 per day is available at the Secretariat Counter, Level 2. Please bring along the parking ticket(s) in order to redeem the flat rate parking coupon(s). PUNCTUAL All staff are require to be punctual during these 3 days. You are require to inform the Person In Charge (PIC) if you wish to go for lunch or toilet break or anywhere.

5. STAFF INCENTIVES TICKETING RM3.00 per ticket sold in fair ground (EXCEPT DOMESTIC) There will be 2 TOP Sales Prizes (1 for Tour sales & 1 for Ticket sales). The criteria to select the winner will be based on overall sales result whereby we will be looking into total Pax Count & Total Revenue. The prizes will be on management’s discretion and will be announced one (1) month after the fair.

6. AIRFARES PROMOTION SALES TARGET RM800,000.00 FOCUS AIRLINES MH, EK, EY, QR, WY, TG, SQ, CX, UL, VN AIRFARES Compiled in airfare summary T&C refer to individual fares list (loaded in your PC) HANDLING FEE

7. WORK PROCESS (FULL PAYMENT) Step 1 : TC make booking through GDS Step 2 : Customer fill up the booking form and ensure all details are correct. TC to check on visa requirement & passport validity Step 3 : Collect payment from customer (cash, cheque & credit card) Step 4 : Print booking from GDS together with booking form, submit to Finance Step 5 : Finance to issue receipt and hand to Fulfillment to issue ticket (except for UCCF ticket. Eg. MH, EK, SQ) Step 6 : Fulfillment hand the E-Ticket & receipt to TC Step 7 : Fulfillment & TC to keep record for staff incentives & sales report

8. WORK PROCESS (DEPOSIT PAYMENT) Step 1 : TC make booking through GDS Step 2 : Customer fill up the booking form and ensure all details are correct. TC to check on visa requirement Step 3 : Collect deposit payment from customer Step 4 : Print booking from GDS together with booking form, submit to Finance Step 5 : Finance to issue receipt and hand to TC. TC to advise customer last date to issue ticket. Deposit are non-refundable. Step 6 : Finance will pass the booking form & duplicate receipt to fulfillment. Fulfillment will keep the booking and pass to Flagship on Mon to follow up. Step 7 : Fulfillment & TC to keep record for staff incentives & sales report