2. 1.05 Understand concepts of teamwork

3. Teamwork Joint action by two or more people to achieve common goals Each person: – –contributes with different skills – –expresses interests and opinions Health care teams work together to benefit the patient. 1.05 Understand concepts of teamwork

4. Lessons from Geese 1.05 Understand concepts of teamwork

5. Lessons from Geese Fact 1 As each goose flaps its wings, it creates an uplift for the birds that follow. By flying in the “V” formation, the whole flock has 71% greater flying range than if each bird flew alone. As each goose flaps its wings, it creates an uplift for the birds that follow. By flying in the “V” formation, the whole flock has 71% greater flying range than if each bird flew alone. 1.05 Understand concepts of teamwork

7. Lessons from Geese Fact 2 When a goose falls out of formation, it suddenly feels the drag and resistance of flying alone. It quickly moves back into formation to take advantage of the lifting power of the bird in front of it. When a goose falls out of formation, it suddenly feels the drag and resistance of flying alone. It quickly moves back into formation to take advantage of the lifting power of the bird in front of it. 1.05 Understand concepts of teamwork

9. Lessons from Geese Fact 3 When the lead bird tires, it rotates back into the formation to take advantage of the lifting posed by the bird immediately in front of it. When the lead bird tires, it rotates back into the formation to take advantage of the lifting posed by the bird immediately in front of it. 1.05 Understand concepts of teamwork

11. Lessons from Geese Fact 4 The geese flying in formation honk to encourage those up front to keep up the speed. The geese flying in formation honk to encourage those up front to keep up the speed. 1.05 Understand concepts of teamwork

13. Lessons from Geese Fact 5 When a goose gets sick, wounded, or shot down, two geese drop out of formation and follow it down to help and protect it. They stay with it until it dies or is able to fly again. Then, they launch out with another formation to catch up with the flock When a goose gets sick, wounded, or shot down, two geese drop out of formation and follow it down to help and protect it. They stay with it until it dies or is able to fly again. Then, they launch out with another formation to catch up with the flock 1.05 Understand concepts of teamwork

15. Together Everyone Accomplishes More TEAM

16. Stages of teambuilding 1.05 Understand concepts of teamwork

17. Awareness stage Team meets to – –gather information – –create goals Little regard to others’ values and views Forming

18. Conflict stage Need to be patient Listen and accept ideas from team More regard to others’ values and views Storming

19. Co-operation stage Confidence and trust develop Clarification of purpose and objectives Preparation of detailed plans Norming

20. Productivity stage Team members are flexible Everyone’s skills are utilized Work as a team Performing

21. Completion stage Reflect on successes and challenges Adjourning

22. 1.05 Characteristics of Effective Teams 1.05 Understand concepts of teamwork

23. Characteristics of Effective Teams Common Purpose The goals are meaningful to each team member. There is clear unity of team function. 1.05 Understand concepts of teamwork

24. Characteristics of Effective Teams Common Purpose Every person on the health care team must understand the role of other team members. This understanding: – –helps clarify individual responsibility – –establishes goals and expectations – –provides a picture of the patient’s total care 1.05 Understand concepts of teamwork

25. Act of exchanging information Free Communication Characteristics of Effective Teams 1.05 Understand concepts of teamwork

26. Informal, comfortable atmosphere Free to express feelings and ideas Everyone participates Disagreement is viewed as good opportunity for improvement Attend patient conferences – –listen – –express opinions Aware of cultural differences Characteristics of Effective Teams Free Communication 1.05 Understand concepts of teamwork

27. Reliability, dependability Trust Characteristics of Effective Teams 1.05 Understand concepts of teamwork

28. Team members rely on each other, understanding their own strengths and weaknesses. Team members rely on each other, understanding their own strengths and weaknesses. Members are dependable, performing their duties to the best of their ability Members are dependable, performing their duties to the best of their ability All members must function within legal boundaries All members must function within legal boundaries Characteristics of Effective TeamsTrust 1.05 Understand concepts of teamwork

29. Working together for a common goal Collaboration Characteristics of Effective Teams 1.05 Understand concepts of teamwork

30. Collaboration Team members will: Team members will: –have positive attitude and ability to laugh at themselves –be friendly and cooperative with others –be open minded and willing to compromise –support and encourage others Characteristics of Effective Teams 1.05 Understand concepts of teamwork

31. Characteristics of Effective Teams Consensus Decisions General agreement and the process of getting there. 1.05 Understand concepts of teamwork

32. Characteristics of Effective Teams Consensus Decisions Look for the best win-win outcome for the team. Make decisions at a point where there is general agreement. Address conflict and work through it to achieve the desired result. 1.05 Understand concepts of teamwork

33. Characteristics of Effective Teams Complementary Skills Good skills that build and unite a team. Good skills that build and unite a team. Skills required to function as a unit. Skills required to function as a unit. 1.05 Understand concepts of teamwork

34. Characteristics of Effective Teams Complementary Skills Every team member has a role and a specific contribution to make to the team. Health team members are professionals with different levels of education, ideas, backgrounds, and interests. Each member adds to make the whole bigger than the sum of its parts. 1.05 Understand concepts of teamwork

35. A pledge or a promise Commitment Characteristics of Effective Teams 1.05 Understand concepts of teamwork

36. Commitment Teams work toward desired outcome. – –directed – –motivated – –persistent Effective teams are the result of hard work, patience, practice and the focus on quality health care for the patient. Characteristics of Effective Teams 1.05 Understand concepts of teamwork

37. Characteristics of Effective Teams Common purpose Free communication Trust Collaboration Consensus decisions Complimentary skills Commitment 1.05 Understand concepts of teamwork

38. 1.05 Attributes and Attitudes of an Effective Leader

39. Leadership

40.   Brings the team together   Sets the vision of the team Roles of the Effective Leader

41. Qualities:   Demanding yet personable   Controlling yet flexible   Communicates openly and directly   Loyal to the team   Trusted   Respected and respects others Attributes of the Effective Leader

42. Attitudes of the Effective Leader Views/Judges: Gives recognition and praise publicly Understands that strength is in the team, not in individual abilities Allows others to assume leadership role when indicated Allows others to assume leadership role when indicated Promotes positive change Promotes positive change 1.05 Understand concepts of teamwork

43. Leadership styles 1.05 Understand concepts of teamwork

44. Autocratic Leader Often called “dictator” Often called “dictator” Makes all decisions Makes all decisions Has difficulty delegating or sharing duties Has difficulty delegating or sharing duties Emphasizes discipline Emphasizes discipline Expects all to follow directions Expects all to follow directions Causes fear of punishment from team Causes fear of punishment from team 1.05 Understand concepts of teamwork

45. Democratic Leader Guides Guides Listens to the opinions of others Listens to the opinions of others Encourages participation of all team members in decisions and problem solving Encourages participation of all team members in decisions and problem solving Makes decision based on the good of the group Makes decision based on the good of the group 1.05 Understand concepts of teamwork

46. Laissez-faire Leader From French phrase “let it be” From French phrase “let it be” Informal type of leader Informal type of leader Strives for minimal rules Strives for minimal rules Allows individuals to function independently Allows individuals to function independently Usually avoids making decisions Usually avoids making decisions 1.05 Understand concepts of teamwork

47. Role of an Effective Leader Define and achieve the goal Define and achieve the goal Recognize and praise team members publicly Recognize and praise team members publicly Coach and reprimand privately Coach and reprimand privately Protect the team! Protect the team! 1.05 Understand concepts of teamwork

48. 1.05 Managing Team Conflict 1.05 Understand concepts of teamwork

49. Managing Team Conflict Conflicts, differences, disagreements Conflicts, differences, disagreements –Natural result of people working together –Due to:  Personal factors  Values  Social factors 1.05 Understand concepts of teamwork

50. Managing Team Conflict Conflicts, differences, disagreements Conflicts, differences, disagreements –Can be constructive  Exciting  Refreshing  Good for job performance 1.05 Understand concepts of teamwork

51. Managing Team Conflict: Prevention Preventive Strategies – –Determine ground rules – –Set goals – –Get team agreement – –Communicate openly   Everyone has a voice and everyone listens 1.05 Understand concepts of teamwork

52. Managing Team Conflict Reaction Reactive strategy – –Acting   Use the authoritarian approach   Tell the group what the resolution will be   Useful in emergency situations or when emotions are high 1.05 Understand concepts of teamwork

53. Managing Team Conflict Reaction Reactive strategy – –Adjusting   Give and take to reach a middle ground   Good when a quick temporary solution is needed 1.05 Understand concepts of teamwork

54. Managing Team Conflict Reaction Reactive strategy – –Accommodation   Sacrificing self concerns to yield to another person – –Used when one person is wrong or more can be gained later – –Must separate thoughts from feelings 1.05 Understand concepts of teamwork

55. Managing Team Conflict Reaction Reactive strategy – –Avoiding   Withdrawing, sidestepping or postponing the issue – –Effective when conflict is a symptom of bigger issue, has low importance, or a time out will take care of the conflict – –Explain why you are doing nothing and when you expect to deal with the process 1.05 Understand concepts of teamwork

56. Managing Team Conflict Set up an environment so everyone knows the goal is resolution Set up an environment so everyone knows the goal is resolution Make sure all members want to resolve the conflict Make sure all members want to resolve the conflict 1.05 Understand concepts of teamwork

57. Managing Team Conflict Generate solution options Generate solution options Team members must agree on which solution is most appropriate Team members must agree on which solution is most appropriate Implement solution option Implement solution option 1.05 Understand concepts of teamwork

58. Managing Team Conflict Evaluate outcome Evaluate outcome Celebrate or start over! Celebrate or start over! 1.05 Understand concepts of teamwork