1. National Dialogue on Workplace Flexibility Challenges and Solutions for Arizona’s Military Families
Setting the Stage: Workplace Flexibility and Total Rewards
Diane Burrus
Workplace Flexibility Practice Leader, WFD Consulting
April 20, 2011

2. Total Rewards Model World at Work

3. Work-Life Effectiveness
Career
Life
Self
Family
Community

4. Community Involvement Workplace Flexibility
The Work-Life Portfolio
Health & Wellness
Paid & Unpaid Time Off
Financial Support
Community Involvement
Culture Change
Caring for Dependents
Workplace Flexibility

5. Flexibility Spectrum
Where does your organization fall on the Flexibility Spectrum?
No Current Use
Of Flexibility
Policies &
Programs in Place
Individual
Accommodations
Flexibility Has Many Faces
New Ways
of Working
Special arrangements or “deals” granted on a case-by-case basis and often kept secret
Policies & programs exist but flexibility is used only in “pockets” across the organization
Widespread use of formal and informal flexibility to meet organization and individual needs
A results-driven culture where flexible work practices are utilized as a management strategy to achieve business results
No flexible work options currently being used
Copyright WFD Consulting 5 5 5

6. Workplace Flexibility: Ensuring Success
for the 21st Century
21st Century Workplace
Anytime anyplace
operations
Dispersed
workforce
No time/space
boundaries
Results driven
culture
Flexible work
practices = positive
business outcomes
Connectedness
and connectivity
Agile, efficient
work practices
and processes
HR, IT and Real
Estate alignment 6

7. Workplace Flexibility May Be:
Informal
Occasional, day-to-day flexibility
Individuals and teams work in ways and locations that meet changing business, student/customer and personal needs
Formal
Individual on-going Flexible Work Arrangements
Long-term changes in schedule and/or location of work (2 months or more) 7

8. Flexible Work Options What Do We Mean By Workplace Flexibility??
FlexTime
Part Time
JobSharing
Compressed Work Week
TeleWork
RemoteWork 8

9. What Workplace Flexibility Is and Isn’t
Flexibility Is NOT
A more effective way of working
Managers giving up decision making and power
A win-win for the organization and employees
An employee benefit or entitlement
A tool to enhance recruitment, retention and commitment
Suited for all people, all positions at all times
Values and measures “results” vs. “face-time”
Saying “yes” to every request
Increases employee responsibility and ownership
Treating all employees the same
Represents a fair and consistent decision making process
Reducing performance standards or service to our students/customers
Individually customized, situationally managed
Primarily accommodation for parents with small children
Reflective of employee’s lack of commitment 9

10. Flexibility Principle # 1
It is not always about
working fewer hours…
It is about gaining an optimal degree of control over how, when and where one works!

11. Flexibility Principle # 2
It is not about programs…
It is about a results based
work culture!

12. Flexibility Principle # 3
It is not an individual accommodation or entitlement…
It’s a Business Strategy
to ensure success
for the 21st century!

13. What do I mean when I say that Flexibility is
a Business Imperative/ Strategy?
Competitive Talent Management Strategy to drive organizational success by creating a flexible, results driven culture
Attract, retain and motivate
the workforce to accomplish the goals and vision of the organization
Increase loyalty and engagement
and fuel productivity by building a high performance culture
More control over work helps employees
better manage their work and personal lives 13

14. Characteristics of a Successful Flexible Work Culture
Active senior management commitment as business strategy
Policy/guidelines infrastructure exists and easily accessed
Ongoing communications promoting necessary attitude and behavior
Training of all levels of management in how to effectively utilize workplace flexibility
Managers and employees held accountable
Reward and recognition for successful implementation
HR policies, systems and other functions aligned with flexible work
Technology and tools that enable flexible work practices 14