2. Blended Learning: Finding the Right Mix Work Expectations Profile  Explores the “psychological contract” of needs and expectations between employees and employers

3. Blended Learning: Finding the Right Mix Work Expectations Profile  Provides a framework to help employees and managers understand and discuss these needs and expectations  Explores the “psychological contract” of need and expectations between employees and employers

4. Blended Learning: Finding the Right Mix Basic Insights  Personal Insight into Work Attitudes and Preferences

5. Blended Learning: Finding the Right Mix Basic Insights  Understanding of Current Work Satisfaction  Personal Insight into Work Attitudes and Preferences

6. Blended Learning: Finding the Right Mix Basic Insights  Managers and Supervisors Understand the Expectations of their Employees  Understanding of Current Work Satisfaction  Personal Insight into Work Attitudes and Preferences

7. Blended Learning: Finding the Right Mix Basic Insights  A Common Language to Understand and Discuss Work Expectations  Managers and Supervisors Understand the Expectations of their Employees  Understanding of Current Work Satisfaction  Personal Insight into Work Attitudes and Preferences

8. Blended Learning: Finding the Right Mix Basic Insights  Address Unmet Work Expectations  A Common Language to Understand and Discuss Work Expectations  Managers and Supervisors Understand the Expectations of their Employees  Understanding of Current Work Satisfaction  Personal Insight into Work Attitudes and Preferences

9. Blended Learning: Finding the Right Mix Work Expectations Profile  Additional response section measures extent to which expectations are met  Gap Analysis gives participants an at-a-glance understanding of where to focus development efforts  Group Report provides valuable information for group members, facilitators, and organizations What’s New in the Work Expectations Profile on EPIC?

10. Blended Learning: Finding the Right Mix Work Expectations Profile Model The profile measures 10 areas of work expectations along with the degree to which each of these expectations is met  Autonomy  Balance  Career Growth  Diversity  Environment  Expression  Recognition  Stability  Structure  Teamwork

11. Blended Learning: Finding the Right Mix Work Expectations Autonomy Needs  Authority to make decisions  Input on personal and organizational goals  Opportunity to improve skills Goals  Independence  Personal development  New accomplishments  Impact on workplace

12. Blended Learning: Finding the Right Mix Work Expectations Balance Needs  Colleagues’ understanding of personal/professional commitments  Ability to pursue goals at work and at home Goals  Work-life balance  Support from colleagues and supervisors

13. Blended Learning: Finding the Right Mix Work Expectations Career Growth Needs  Opportunities to develop skills  Tangible achievements  Strategic plan for career advancement Goals  Increased status and authority  Opportunities for leadership  Progress toward career objectives

14. Blended Learning: Finding the Right Mix Work Expectations Diversity Needs  Organizational commitment to diversity  Co-workers with a variety of perspectives and backgrounds  Consideration of everyone’s ideas Goals  Respectful debate about differences  Supportive environment

15. Blended Learning: Finding the Right Mix Work Expectations Environment Needs  Physical and social comfort at work  Friendly co-workers  Personalized workspace  Easy access to equipment and resources Goals  Respect and support from colleagues  Enjoyable work environment  Personal well-being

16. Blended Learning: Finding the Right Mix Work Expectations Expression Needs  Opportunities to be creative  Freedom to express ideas, opinions, and feelings  Connection between work and personal beliefs Goals  Workplace that supports new ideas  Work that reflects personal identity  Authenticity

17. Blended Learning: Finding the Right Mix Work Expectations Recognition Needs  Acknowledgement and praise  Understanding of personal contribution to organization  Opportunities for accomplishment Goals  Appreciation from colleagues  Valuable work assignments  Increased status

18. Blended Learning: Finding the Right Mix Work Expectations Stability Needs  Consistent policies and procedures  Clear performance standards  Strategic plan  Support through transitions and change Goals  Job security  Trusting relationship with supervisor  Unchanged work environment

19. Blended Learning: Finding the Right Mix Work Expectations Needs  Instructions, direction, and guidance  Pertinent information  Access to resources  Understanding of others’ expectations  Goals  Organized workplace  Strategic plan  Methodical work approach Structure

20. Blended Learning: Finding the Right Mix Work Expectations Teamwork Needs  Openness to everyone’s ideas  Opportunities to contribute  Willingness to share knowledge and information Goals  Collaborative work environment  Cooperative spirit among colleagues  Commitment to everyone’s success

21. Blended Learning: Finding the Right Mix Work Expectations Profile Response form Section 1:  61 items measuring the 10 areas of work expectations

22. Blended Learning: Finding the Right Mix Work Expectations Profile Response form Section 2  Rates how much expectations are being met in each of the 10 areas

23. Blended Learning: Finding the Right Mix Work Expectations Profile Response form Section 2  Rates how much expectations are being met in the 10 areas

24. Blended Learning: Finding the Right Mix Importance Graph  This Graph shows how the respondent rated the importance of each expectation.

25. Blended Learning: Finding the Right Mix Career Growth and Recognition both have high importance to the respondent. Work Expectations Graph

26. Blended Learning: Finding the Right Mix Diversity and Environment both have low importance to the respondent. Career Growth and Recognition both have high importance to the respondent. Work Expectations Graph

27. Blended Learning: Finding the Right Mix Met and Unmet Expectations  How Much Your Expectations Are Met indicates the degree to which each work expectation is currently being met.

28. Blended Learning: Finding the Right Mix Gap Analysis The Work Expectations Gap Analysis compares how the respondent rated the importance of each Work Expectations category to the extent to which it is currently being met.

29. Blended Learning: Finding the Right Mix Gap Analysis The Work Expectations Gap Analysis compares how the respondent rated the importance of each Work Expectations category to the extent to which it is currently being met. Focus is on categories that need the most attention from the respondent.

30. Blended Learning: Finding the Right Mix Gap Analysis The Work Expectations Gap Analysis compares how the respondent rated the importance of each Work Expectations category to the extent to which it is currently being met. Focus is on categories that need the most attention from the respondent.

31. Blended Learning: Finding the Right Mix Work Expectations Feedback Personalized feedback about each Work Expectation category.

32. Blended Learning: Finding the Right Mix Work Expectations Feedback Personalized feedback about each Work Expectation category. The respondent can further customize their feedback by selecting statements that apply to them.

33. Blended Learning: Finding the Right Mix Work Expectations Feedback Personalized feedback about each Work Expectation category. The respondent can further customize their feedback by selecting statements that apply to them.

34. Blended Learning: Finding the Right Mix Work Expectations Feedback The respondent can then reflect on the information and use it to complete the Expectations Workspace on the next page. Personalized feedback about each Work Expectation category. The respondent can further customize their feedback by selecting statements that apply to them.

35. Blended Learning: Finding the Right Mix Work Expectations Feedback The respondent can then reflect on the information and use it to complete the Expectations Workspace on the next page. Personalized feedback about each Work Expectation category. The respondent can further customize their feedback by selecting statements that apply to them.

36. Blended Learning: Finding the Right Mix Work Expectations Feedback The Act section allows the respondent to consider the various actions available while planning next steps.

37. Blended Learning: Finding the Right Mix Work Expectations Feedback The Act section allows the respondent to consider the various actions available while planning next steps.

38. Blended Learning: Finding the Right Mix Action Plan Highlights the respondent’s most important expectations Action Plan

39. Blended Learning: Finding the Right Mix Action Plan Presents a concrete process for managing them Action Plan

40. Blended Learning: Finding the Right Mix Action Plan Presents a concrete process for managing them Action Plan

41. Blended Learning: Finding the Right Mix Group Report The Work Expectations Profile Group Report can be used to help pinpoint the likely sources of dissatisfaction in the group.

42. Blended Learning: Finding the Right Mix Group Report The Group Gap Analysis table displays information about the expectations of this group.

43. Blended Learning: Finding the Right Mix Group Report The Group Gap Analysis table displays information about the expectations of this group. The length of the bars indicates the percentage of respondents in the group who had high scores on each scale.

44. Blended Learning: Finding the Right Mix Group Report The Group Gap Analysis table displays information about the expectations of this group. The length of the bars indicates the percentag of respondents in the group who had high scores on each scale.

45. Blended Learning: Finding the Right Mix Group Report The Group Gap Analysis table displays information about the expectations of this group. The length of the bars indicates the percentage of respondents in the group who had high scores on each scale. The category names in bold represent expectations that are unmet for the majority of the group.

46. Blended Learning: Finding the Right Mix Group Report Each Work Expectation category has item specific group level information that includes:  Percentage of the group’s responses at each rating level

47. Blended Learning: Finding the Right Mix Group Report  Percentage of the group’s responses at each rating level  Mean score for the group on each item Each Work Expectation category has item specific group level information that includes:

48. Blended Learning: Finding the Right Mix Group Report  Group mean for importance of each category  Percentage of the group’s responses at each rating level  Mean score for the group on each item Each Work Expectation category has item specific group level information that includes: