1. Building Teams TIPS #11

2. Characteristics of Effective Teams Small SizeSmall Size Complimentary SkillsComplimentary Skills Common PurposeCommon Purpose Specific GoalsSpecific Goals Common ApproachCommon Approach Mutual AccountabilityMutual Accountability

3. Obstacles to Effective Teams Weak sense of directionWeak sense of direction InfightingInfighting Shirking of responsibilitiesShirking of responsibilities Lack of trustLack of trust Critical skills gapsCritical skills gaps Lack of external supportLack of external support

4. Overcoming the Obstacles Create clear goalsCreate clear goals Encourage teams to go for small winsEncourage teams to go for small wins build mutual trustbuild mutual trust Appraise both group & individual performanceAppraise both group & individual performance Provide the necessary external supportProvide the necessary external support Offer team-building trainingOffer team-building training Change the team’s membershipChange the team’s membership

5. Effective Team Building Requires Establishing a common purposeEstablishing a common purpose Assessing team strengths & weaknessesAssessing team strengths & weaknesses Developing specific individual goalsDeveloping specific individual goals Getting agreement on a common approach for achieving goalsGetting agreement on a common approach for achieving goals Encouraging acceptance of accountability for both individual & team performanceEncouraging acceptance of accountability for both individual & team performance Building mutual trust among membersBuilding mutual trust among members Maintaining an appropriate mix of team member skills & personalitiesMaintaining an appropriate mix of team member skills & personalities Providing needed training & resourcesProviding needed training & resources Creating opportunities for small achievementsCreating opportunities for small achievements

6. Role Playing Aka practice

7. Round 1 Group A Group B Group C Round 2 Round 3 Group A Group B Group C Group A Group B Group C Work Group Observer Work Group Observer Work Group Observer

8. Timing You will have 25 minutes for each round …You will have 25 minutes for each round … –15 minutes discuss the situation –10 minutes for the observer to provide feedback

9. The Three Exercises Team building post-merger (case)Team building post-merger (case) Create a list -- desirable team MEMBER characteristicsCreate a list -- desirable team MEMBER characteristics Create a list -- desirable team LEADER characteristicsCreate a list -- desirable team LEADER characteristics

10. Questions

11. Exercise 1 All of us will read the caseAll of us will read the case The volunteer group will hold the meeting to discuss the situation, while the rest of us observeThe volunteer group will hold the meeting to discuss the situation, while the rest of us observe Following the group’s discussion, the rest of us will give the group feedback based on the observer rating sheets providedFollowing the group’s discussion, the rest of us will give the group feedback based on the observer rating sheets provided

12. Numero-Uno Observer Sheet Question 1. Was Numero-Uno’s executive teamQuestion 1. Was Numero-Uno’s executive team –committed to a common purpose? –have a set of specific performance goals? –hold themselves mutual accountable for the team’s results? –have complementary or competing/redundant skills? If the answers to these questions are “yes,” Numero-Uno is a team. If the answers are “no,”, it is not.If the answers to these questions are “yes,” Numero-Uno is a team. If the answers are “no,”, it is not.

13. Questions 2 & 3 To become a team, suggestions for Numero-Uno should have includedTo become a team, suggestions for Numero-Uno should have included –Establish a common purpose for the executive team –Assess Numero-Uno’s team strengths & weaknesses –Develop specific goals for individual team members –Obtain agreement to a common approach for achieving goals –Get acceptance of accountability for both individual & team performance –Build mutual trust among members –Maintain an appropriate mix of team member skills & personalities –Provide needed training & resources –Create Opportunities for small achievements

14. Exercise 2 The volunteer group will hold the meeting to discuss the situation, while the rest of us observeThe volunteer group will hold the meeting to discuss the situation, while the rest of us observe Following the group’s discussion, the rest of us will give the group feedback based on the observer rating sheets providedFollowing the group’s discussion, the rest of us will give the group feedback based on the observer rating sheets provided Create list of 10 desirable team MEMBER characteristicsCreate list of 10 desirable team MEMBER characteristics Rank order these characteristics according to their importanceRank order these characteristics according to their importance

15. Observer’s Rating Sheet Establishes its common purposeEstablishes its common purpose Assesses team-member strengths & weaknessesAssesses team-member strengths & weaknesses Develops specific individual goalsDevelops specific individual goals Agrees to a common approach for achieving goalsAgrees to a common approach for achieving goals Members accept accountability for both individual & team performanceMembers accept accountability for both individual & team performance Builds mutual trust among membersBuilds mutual trust among members Accommodates its mix of team member skills & personalitiesAccommodates its mix of team member skills & personalities Asks questions & provides guidelines regarding case information & team processAsks questions & provides guidelines regarding case information & team process Creates opportunities for small achievementsCreates opportunities for small achievements

16. Exercise 3 The volunteer group will hold the meeting to discuss the situation, while the rest of us observeThe volunteer group will hold the meeting to discuss the situation, while the rest of us observe Following the group’s discussion, the rest of us will give the group feedback based on the observer rating sheets providedFollowing the group’s discussion, the rest of us will give the group feedback based on the observer rating sheets provided Create list of 10 desirable team LEADER characteristicsCreate list of 10 desirable team LEADER characteristics Rank order these characteristics according to their importanceRank order these characteristics according to their importance

17. Observer’s Rating Sheet Establishes its common purposeEstablishes its common purpose Assesses team-member strengths & weaknessesAssesses team-member strengths & weaknesses Develops specific individual goalsDevelops specific individual goals Agrees to a common approach for achieving goalsAgrees to a common approach for achieving goals Members accept accountability for both individual & team performanceMembers accept accountability for both individual & team performance Builds mutual trust among membersBuilds mutual trust among members Accommodates its mix of team member skills & personalitiesAccommodates its mix of team member skills & personalities Asks questions & provides guidelines regarding case information & team processAsks questions & provides guidelines regarding case information & team process Creates opportunities for small achievementsCreates opportunities for small achievements