1. University of St Andrews Business Improvements From Swipe Card Machine to Computer Screen Heidi Fraser-Krauss Ester Ruskuc

2. University of St Andrews Business Improvements Workshop Programme Introduction Group preparation Defining external user requirements (task 1) Defining internal user requirements (task 2) Exploring areas of conflict Constraints Overview of St Andrews system Case study Conclusions

3. University of St Andrews Business Improvements Aims Assess what is involved in implementing a modern on-line payment system Have an overview of external and internal user requirements Be aware of the issues of conflict between the requirements Examine the drivers and constraints of implementation

4. University of St Andrews Business Improvements Definition of E-commerce Electronic commerce, or e-commerce, is defined as making payments for goods and services via the Internet using a debit or credit card.

5. University of St Andrews Business Improvements Introduction to Tasks Purpose of tasks 1 and 2 is to define a set of requirements for an ideal e-commerce facility.

6. University of St Andrews Business Improvements Defining External User Requirements Think of on-line payment systems you have used. What was good? (Yellow stickies). What was bad? (Pink stickies). Single out an example of a good on-line payment site.

7. University of St Andrews Business Improvements Defining Internal User Requirements Think about the payment processes in your organisation. How could e-commerce improve them? Based on the above, list the requirements.

8. University of St Andrews Business Improvements Conflicts Is there a trade-off between internal and external requirements?

9. University of St Andrews Business Improvements Constraints Money Time Human Technical

10. University of St Andrews Business Improvements

28. Conclusions Compare the case study with the previously specified requirements. What are its strengths? (Yellow stickies) What are its weaknesses? (Pink stickies)