1. “You are too much about business!”
Mark Terrell, CEO
Lasting Change
Lifeline Youth & Family Services
Crosswinds

3. Lifeline is a faith based organization that was created to bring hope to families and youth who have become involved in the legal system. We provide families the tools and skills needed to rebuild, restore, and reclaim their families.

4. Crosswinds is a faith based organization that was created to bring hope to families and youth that are in crisis. By addressing the issues within the home, we find the solutions needed to rebuild, restore, and reclaim their families.

5. Lasting Change is a faith based organization that was created to help other organizations achieve internal efficiency resulting in external mission effectiveness.

6. Original Position 17 employees 600k budget 200 clients/year
Northeast Indiana
A month from bankruptcy
No benefits for employees
“Are we successful?” “I don’t know, I think so.”

7. Current Position 400 employees $20 million budget 30,000 clients/year
Indiana, Canada, and the Dominican Republic
Benefits/retirement plans & bonuses available to all staff
We measure everything

8. Small Agency Business Principles
Never forget your maker
Cash is king
You can’t cut your way out of a financial mess
Know your economic engine
Take educated risks

9. Small Agency Business Principles
Boards only do what you ask of them, so ask
There is no silver bullet; only silver bullets
Find, recruit, steal, and make leaders
Keep learning

10. Larger Agencies Never forget your maker Cash is king
You can’t cut your way out of a financial mess
Know your economic engine
Take educated risks
Boards only do what you ask of them, so ask

11. Larger Agencies There is no silver bullet; only silver bullets
Consider collaboration/mergers/acquisitions
Grow or die
Find, recruit, steal, make leaders
Keep learning

12. Things I Do Every Week Evaluate our cash position
Evaluate our accounts receivables
Meet with and mentor my leaders

13. Things I Do Every Year Strategic planning
Personal & leadership objectives
Spiritual focus

14. Biblical Direction Parable of the talents
Wise as serpents and gentle as doves
7 years of plenty & 7 years of famine

15. Thank you Mark Terrell, CEO Lifeline Youth & Family Services