1. Process Assessment Method
An objective model-independent method to assess the capability of an organization to meet the process goals
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Assessment Method
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2. Assessment Method Assessment Stages Key Players Initiation Preparation
Analysis and Reporting
Closure
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3. Assessment Stages Initiation Preparation Assessment Analysis and
Reporting
Closure
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4. The Key Players Goal Ratings Process ratings Maturity Level
Sponsor initiates
assessment
Further
Analysis &
Action
Planning
Assessors
collect and
rate data
Lead Assessor
manages team and
assures quality
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5. Initiation (stage 1) Tasks Outputs Define the inputs Sanction the
business case
Select the
Resources
identify the assessment purpose
select the assessment model
define goals for the assessment
identify the business drivers
identify constraints
document assumptions
identify additional information gathering requirements
identify feedback and output requirements
complete the assessment brief
costs and benefits
decision to proceed
select Lead Assessor
Outputs
assessment purpose
constraints
assessment goals
confidentiality agreements
quality measures to be collected
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6. Preparation (stage 2) Tasks Outputs Plan Assessment Determine Scope
Prepare
Personnel
select processes to assess
determine the context
determine sample size
select instances
document review
select participants
determine targets (capability levels)
select assessment team
assessment team roles
estimating resources
determine control mechanisms
completing the assessment plan
prepare assessment team
prepare organizational unit
Outputs
assessment scope
requirements of a conformant assessment
organizational units to be assessed
confidentiality arrangements
assessment plan and schedule
participant feedback requirements
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7. Assessment (stage 3) Tasks Conduct Types Assess Capability Gather
Information
Reach
Consensus
conduct interviews
study documentation
document findings
consolidate the findings
rate the goals
rate the process
feedback initial conclusions
determine the Organizational Unit’s Capability Level
on ALL ratings!
Conduct
according assessment plan
adapt plan for changes and feedback
data collection by interview or document
data review for process ratings
assessors agree on ratings before submitting them to the Lead Assessor
Types
measurement only (no analysis)
Findings & Recommendations
Findings & Action Planning
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8. Analysis & Reporting (stage 4)
Tasks
Analyse
Findings
Disseminate
Findings
Identify
Action Plan
issue
Final Report
Strengths & Weaknesses
Gap Analysis
Identify Improvement Opportunities
semi-formal interactive feedback session
prioritise improvements according impact & effort against business drivers
Cost/benefit Analysis
Schedule of improvement roll-out
management findings & recommendations
summary assessment process & key players
results compared with targets
detailed process findings
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9. Closure (stage 5) Tasks Post-Assessment Review
results of the analysis of the participants feedback forms
the assessments’ achievements against its goals
the overall level of confidence in the assessments results
any problems the assessors experienced during the assessment including problems with the use of the method
the successes achieved
the techniques used during the assessment
the organizational unit and the Sponsor's response to the results
Lead Assessor ensures that the Assessment Conformance Checklist is complete and signed-off.
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Assessment Method
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