1. Digital Key Concepts Management 102 Professor Estenson Chapter Three Interpersonal Communication 1

2. Key Concepts Relationships Communication Styles Conflict

3. Build and Maintain Relationships Clear Expectations Reciprocity Create Trust

4. Two Style Dimension Feedback Disclosure – Closed – Limited disclosure, seek limited feedback – Blind- Limited feedback yet discloses a great deal (highly confident in themselves) – Hidden-Limited disclosure but high feedback seeking (good listeners) – Open- Excessive disclosure, seeking feedback continually. Can make those around them uncomfortable

5. Style Observations Disclose slowly Seek feedback and learn how to take tough feedback. Give feedback only when sought by others

6. Using Conflict Strat egies Cooperativeness Avoiding Assertiveness High LowHighLow AvoidanceAccommodation Competition Compromise Collaboration 6Copyright Cengage © 2011

7. Win-lose --Competition Lose-lose --Compromise --Accommodation --Avoidance Win-win --Collaboration --Consensus © NOVA Development Reaching Consensus 7Copyright Cengage © 2011

8. Cultural Differences Individualist versus Collective Low Context (things spelled out clearly) High Context (minimal spoken or direct communication of expectations)