1. Integrated Facility Management (IFM) Overview
January 6, 2011
Leo Somma
Facility Complex Manager- North
Facilities and Operations

2. What is IFM?
The Integrated Facility Management project will restructure the Lab’s facility management processes
This new model will ensure that the Lab’s some facilities are:
mission-ready
more effectively managed and maintained – to provide operational excellence for Laboratory growth
IFM model will drive the creation of appropriate processes across the Laboratory in configuration management, technical authority and WP&C

3. Integrated Facility Management Delivering Mission-Ready facility capability through enhanced operations and management of facility assets
Tailoring the model to deliver mission readiness for BNL

4. Integrated Facility Management Delivering Mission-Ready facility capability through enhanced operations and management of facility assets
Dedicated Full-Time Facility Management Teams
Modern research facilities are becoming extremely complex and require an increasing level of specialized technical knowledge
Provides a professional facility management career development path, with certification growth opportunities
Enables specialized training and education for Team
Establishes a One-Stop-Shop Customer Service Model with clear roles and responsibilities for facility resources
Enables development and implementation of facility Technical Authority and configuration management

5. Integrated Facility Management Delivering Mission-Ready facility capability through enhanced operations and management of facility assets
Optimized Personnel Resource Allocation
Enables optimized blend of dedicated and central resources – Craft and Engineering talent assume increased facility ownership
Effectively expands the highly successful BNL best practice Team Maintenance concept
Clearly responsible and accountable facility management organization at laboratory level for administration of the Facility Use Agreement contract
Planning and quality control for non-dedicated support activity

6. Integrated Facility Management Delivering Mission-Ready facility capability through enhanced operations and management of facility assets
Facility-Level Work Planning
Needs driven work planning based on customer and scientific requirements
Bottom up budgeting based on real validated needs – not top down allocations
Ability to optimize investments for mission readiness – local prioritization of work orders and PMs
Access and training on specialized maintenance planning tools and metrics

7. Integrated Facility Management Delivering Mission-Ready facility capability through enhanced operations and management of facility assets
Institutional-Level Facility Asset Management
Supports Interdisciplinary facilities with no single owner organization
Management of facility utilization across BNL
Repeatable processes for Lean Management and promotion of Laboratory Growth
Enablement of a Facility Life Cycle

8. Typical Complex Organizational Structure
Facility Complex Manager
Administrative Support
ESSH&Q Support
Business Operations
Facility Project Manager(s)
Craft Resources & Supervision
Material Coordinator/ Expeditor
Facility Engineer
Planner / Scheduler
Facility Mgt_04Jun09

9. The Complex Team provide a wide range of Facility Management Functions
Landlord Function
Customer Service Provider
Mission Ready Facilities
Trades Support
Facility Work Planning
Facility Work Control
Facility Safety
Facility Regulations & Requirements
Operational Approval
Complex Communication
Reporting
Execute ISM Principles
FUA ownership
Annual Work Plan
Store Front for Customer Needs
Maintain Buildings
Custodial Support
Building Steward
Building Safety
Facility Configuration Management
Complex Engineering Technical Authority
Building Operations
Staff Qualification & Training
Budget
Facility Funding Requests
GPP, GPCE, IGPP for Facilities
Deficiency Correction

10. Complex Map Factors considered: Feedback from workshop
Complexity of area programs & building occupants
Compatibility of area programs
Virtual size of proposed area
Available space for housing of staff & tradesman
Transportation requirements
Resource efficiency factors
Available shop & material staging space
Annual facility work activity (calls & work orders)
Service required
Specialized training

11. Complex Breakdown

12. So, What is IFM? And What’s Not IFM?
IFM manages the Facility infrastructure to enable Program Operations
Buildings, warehouses, conference centers, etc.
Includes “bricks and mortar”, utility services, custodial services, etc.
Analogous to leasing a building in a research park
Program operations continue to be managed by the Program Organization
Research laboratories and machines
Research-specific equipment
Manage waste generated by R&D operations
Store materials
Office work, etc.

13. Facility Complex Manager - Role
Deliver Mission Ready facilities to enable Science
Manage a complex area including assigned facilities & resources to ensure the availability of effective, efficient, safe, and secure facilities, infrastructure, and support systems
Responsible & accountable for ensuring facility needs of building tenant are addressed
Provide leadership & vision in developing facility management strategies & missions
Develop Annual Work Plans
Store Front for all F&O services

14. Facility Project Manager - Role
Manage specific facilities, related equipment and systems within a designated complex area
Significant involvement in development and execution of work
Plan, prioritize, and initiate (authorize) work; accept/approve work upon completion
Ensure resolution of problems, maintaining safe and reliable operations
Serve as single point of contact for the execution of the obligations agreed to between the approving parties of the FUA
Support Annual Work Plans
Day-to-day interface for facility occupants

15. Requesting work Anyone can request work
Call center - extention 2468
Contact FPM
Program determined protocol
Enhanced priority system will support expediency of work activities
Store Front will offer customer accessibility of many services
Coordinate services and program needs

16. Questions & Answers
What “core” services does the Facility Complex Manager provide?
A: The core facility services provided by the Complex that are paid for by space charge can be found on the BNL intranet at
What additional customer support services can be purchased directly from the FCM as part of the “Store Front”?
A: A wide range of services can be purchased such as engineering, craft support, work planning, R&D equipment support, etc.
How does it work?
A: Simply request services from your FPM. They in turn will support developing the relevant scope, acquire a provider and coordinate the activity. This is a service paid for by the requester. The value is the FPM has the know-how to support the request and program resources do not have to be consumed to accomplish the task.

17. Q&A continued What does operate the building mean?
A: There are many necessary activities required to ensure a safe and compliant environment is provided which enable program work to be accomplished. These include providing a functional built environment. This task includes but is not limited to the control and manipulation of the building Structure, Systems and Components (SSC); maintenance of the functional building and related equipment; janitorial; roads and grounds; Coordination of occupants activities to ensure minimal impacts on program work while ensuring that a safe and compliant environment is provided. Represent a process of service provisions to support the customers needs where improvement is sought on a continuous basis.

18. Q&A continued What is meant by “the Built Environment”
A: The built environment includes any SSCs that are aspects of ensuring the building performs the proposed purpose of design. The built environment also includes control of any SSCs to ensure the design capability of the building are not exceeded. The built environment also includes those intended social aspects of the building.