1. McGraw-Hill/Irwin © 2002 The McGraw-Hill Companies, Inc. All rights reserved. C H A P T E R Haag Cummings McCubbrey Third Edition 9 Preparing for the Future

2. McGraw-Hill/Irwin © 2002 The McGraw-Hill Companies, Inc. All rights reserved. Haag Cummings McCubbrey Third Edition Knowledge Workers Checklist future job characteristics how B2C dot-coms will survive hurdles of technology transparency most important business resource of the future

3. McGraw-Hill/Irwin © 2002 The McGraw-Hill Companies, Inc. All rights reserved. Haag Cummings McCubbrey Third Edition Some Jobs of the Past stock brokers auto dealers mail carriers insurance agent printer stenographer prison guard

4. McGraw-Hill/Irwin © 2002 The McGraw-Hill Companies, Inc. All rights reserved. Haag Cummings McCubbrey Third Edition Some Jobs of the Future tissue engineer gene programmer virtual-reality actors knowledge engineers

5. McGraw-Hill/Irwin © 2002 The McGraw-Hill Companies, Inc. All rights reserved. Haag Cummings McCubbrey Third Edition Past or Future? data miners turing testers pharmer

6. McGraw-Hill/Irwin © 2002 The McGraw-Hill Companies, Inc. All rights reserved. Haag Cummings McCubbrey Third Edition Survival of B2C improved merchandising improved customer service commodity-like and digital products

7. McGraw-Hill/Irwin © 2002 The McGraw-Hill Companies, Inc. All rights reserved. Haag Cummings McCubbrey Third Edition Technology Transparency Hurdles technology unreliability last-mile bottleneck problem

8. McGraw-Hill/Irwin © 2002 The McGraw-Hill Companies, Inc. All rights reserved. Haag Cummings McCubbrey Third Edition Last-Mile Bottleneck Internet issue last mile of communication line is slow doesn’t foster technology transparency

9. McGraw-Hill/Irwin © 2002 The McGraw-Hill Companies, Inc. All rights reserved. Haag Cummings McCubbrey Third Edition will we close the Digital Divide? will technology truly become Intelligent? Questions to Ponder

10. McGraw-Hill/Irwin © 2002 The McGraw-Hill Companies, Inc. All rights reserved. Haag Cummings McCubbrey Third Edition More Questions will coins & cash disappear? will wireless be the only way?

11. McGraw-Hill/Irwin © 2002 The McGraw-Hill Companies, Inc. All rights reserved. Haag Cummings McCubbrey Third Edition should learn: –solid business principles –to be effective communicator –to be productive with technology –to think globally –to act ethically knowledge workers Business Resource?

12. McGraw-Hill/Irwin © 2002 The McGraw-Hill Companies, Inc. All rights reserved. Haag Cummings McCubbrey Third Edition Summary some jobs may no longer be in demand, such as stock broker & prison guards other jobs are evolving such as data miners & knowledge engineers B2C dot coms will have to improve their service to stay in business with fault tolerant systems to avoid down time using the Internet from home can be frustratingly slow because of the last-mile bottleneck we don’t know the answers to all the questions such as “will the digital divide ever disappear?” or “will wireless take over?” the key business resource continues to be people knowledge workers can stay in demand by doing things such as acquiring & maintaining computer skills, having a global focus & being ethical