1. Eyes Off Glass Dinesh Gode Sr. Technical Specialist Oct 9, 2007

2. Eyes Off Glass Dinesh Gode

3. Eyes Off Glass 3 Project’s Goal >Eliminate watching multiple monitors in Command Center >Provide automated recovery related to incidents

4. Eyes Off Glass 4 Phase 1 - Enhance Health Dashboards Product Infrastructure Customer Software Deployment Phase 2 - Expand drill down capabilities from the Dashboards Incident root cause Infrastructure view (example Pass & e-Ticketing) Scheduled Changes Phase 3 - Automate recovery and notification Eyes Off Glass Three Phases / Targets

5. Eyes Off Glass 5 >Exploit current automation tools >Consolidate scheduling tool across all platforms Expand use of current deployment tools –ADS (Application Deployment System) is now used for e-Pricing, e-certified & Nexus –Scheduler is now interfaced with ADS which is our homegrown Application Deployment System, Source Integrity & Integrity Manager –Scheduler interfaced with TOS and does over 95% of all TPF utilities >Enhance alerting and self recovery automation Automated self recovery of production e-Pricing Query Servers Automated removal of staging query servers from load balancer Automated recovery and inserting staging query servers >CMDB (Configuration Management Database) How do we get there

6. Eyes Off Glass 6 Three areas of focus for Automation Routine Activities Recovery & Notification Software Deploy

7. Eyes Off Glass 7 Enterprise Monitoring TEC TOS, Scheduler, z/OS ServiceCenter (Ticketing) Network & Server Monitoring Application/Database Monitoring End User Experience Business Matrix Host Monitoring TEC Console Microsoft Operations Manager (MOM) Service Manager

8. Eyes Off Glass 8 Enterprise Automation Scheduler Incident Management Service Center (Ticketing) z/OS Tivoli TEC Changeman TOS ADS Source Integrity Integrity Manager Automation Point TPF GDS (Worldspan) OSS (Delta Operation System Support ) Deltamatic (Delta Res) PreProd Servers

9. Eyes Off Glass 9 Examples of Dashboard >Server / Network monitoring >Tivoli Enterprise Console (TEC) >Service Manager

10. Eyes Off Glass 10 Server / Network Monitoring

11. Eyes Off Glass 11 Server / Network Monitoring

12. Eyes Off Glass 12 Server / Network Monitoring

13. Eyes Off Glass 13 Server / Network Monitoring

14. Eyes Off Glass 14 Server / Network Monitoring

15. Eyes Off Glass 15 Tivoli Enterprise Console

16. Eyes Off Glass 16 Tivoli Enterprise Console

17. Eyes Off Glass 17 Service Manager >Dashboard provides real-time consolidated view Top down business view with drill downs –Consolidated technical & end user experience –Customizable dashboards for individual views Standardize views for Command Center –Business view of the health of major products –Technical view of the current infrastructure health –Real-time status view of software deployment Services Health Application Strategic Customer Suppliers Critical Infrastructure Service Manager

18. Eyes Off Glass 18 Service Manager (drill down)

19. Eyes Off Glass 19 Benefits >Automated recovery for TPF Automated scheduled & recovery IPLs of GDS & Pre-Production, saving precious down time Eliminates manual intervention for recovery Eliminates human error >Production Scheduling Worldspan scheduling system, handles about 700 TPF jobs per day (1 every 2 minutes) Worldspan scheduling system handles a grand total of about 23,000 jobs per day Interfaces exist to a hosted major airline’s z/OS system – jobs can be run on demand on either system and hosting information is automatically shared

20. Eyes Off Glass 20 Benefits >Automated Loads of Middle Tier Servers Eliminates hours of manual tasks for loads Eliminates human error Moves Worldspan closer to a common deployment system >Other Automation Automated ticketing from all platforms TPF production, pre-production, and native testing logs made available throughout Worldspan in file form for in-depth analysis, and real-time form for activity tracking and real-time troubleshooting. TPF database changes have been automated. >Eyes off Glass Audible alerts Automated Recovery on all platforms Service Manager – An enterprise wide business oriented Monitoring System

21. Eyes Off Glass 21 >Questions? Contact: Dinesh Gode dinesh.gode@travelport.com Ernie South ernie.south@travelport.com