1. Change Management Prof. Steve Phelan Lecture 2

2. Today Customer-driven change  British Airways cases  Re-energizing the mature organization Technological change  Intuit case  Improvisational model of change management

3. British Airways What was the philosophy of change?  Who led the change? Scope? Publicity? Speed? What did they do right?  Is this an example of best practice – then, now?  What issues are uniquely British? Why did it go so wrong?  Did their success lead to their problems? Icarus  What should Eddington do now? Would it work in your organization?  Why/why not?  What is the takeaway from this case?

4. Re-energizing the mature organization Organizational Dynamics (1991) What is the authors’ point?  Is it a contribution to our knowledge about change?  Do you like it? Do you believe it? Would you use it? Implications  Did BA follow the model in their first change?  Would this article help Eddington at BA?  What would managers need to do differently to utilize this approach in your organization?

5. Intuit Case What was the philosophy of change?  Who led the change? Scope? Publicity? Speed? What did they do right?  Is this an example of best practice?  Of re-energizing? Would it work in your organization?  Why/why not?  What is the takeaway from this case?

6. An Improvisational Model of Change Sloan Management Review (1997) What is the authors’ point?  Is it a contribution to our knowledge about change?  Do you like it? Do you believe it? Would you use it? Did Intuit have an improvisational model of change?  What would managers need to do differently to utilize this approach in your organization?