1. Capacity Development for Accountability and Voice Dafina Gercheva Capacity Development Practice Leader October 1 st, 2008 Sofia, Bulgaria

2. Presentation Outline Why CD? How to develop capacity for A&V? Three results area we support

3. Capacity Development Responses: 1.Institutional Reform and Incentives 2.Leadership Development 3.Education, Training and Learning 4.Accountability and Voice Mechanisms CD Responses - What Works

4. 1.Institutional Reform and Incentives Describe the policies, procedures and processes that institutions have in place to legislate, plan and manage for development (both intra and inter) 2.Leadership Development Leadership is the ability to influence, inspire and motivate people, organizations and systems to achieve their goals CD Responses - What Works

5. 3.Education, Training and Learning Knowledge refers to the creation, absorption and transfer of information and experience towards effective development solutions 4. Accountability and Voice Mechanisms Denotes a relationship between rights holders (citizens) and duty bearers (such as government departments, municipalities, ministries, or other public service providers) CD Responses - What Works

6. Accountability: Complex concept involving the need for responsibility for govt. behavior (adherence to a set of rules and procedures related to the interactions with citizens in the process of decision making and resource allocation); and responsiveness (what govt. provides to citizens)- the product Indispensible pillar of democratic governance which compels the state, private sector and civil society to focus on producing pro-poor development outcomes At the front and center of the Public Sector Management Reform process of the 90s CD Response: Accountability

7. How can voice ensure the accountability of public institutions, and how can one improve performance of the state to adequately meet citizen’s needs? Developing capacities of governments and citizens is a strategic entry point for promoting democratic governance, inclusive growth and human development The CD assets and needs emerging from the capacity assessment to determine the selection of most relevant and appropriate CD responses CD Response: Accountability

8. Grounded on the Human Development value base Supports long-term investments Helps identify the A&V mechanisms that are appropriate for different context Strengthens national ownership and leadership Helps prioritize and sequence interventions CD Approach

9. Efforts to enhance the enabling environment for A&V tend to focus on improving the formal “rules of the game”: - support for drafting new civil society legislation; - advocating legal reforms for freedom of information; - supporting the creation of watchdog organization and public oversight and arbitration bodies (e.g. Parliament, Ombudsman, NHRI, AC Agencies) using CA-CD packages CD at the Enabling Environment

10. Entails support to both the supply side of service delivery (the systems and processes of public institutions), and the demand side (e.g. CSOs). CD at the Organizational Level Supply SideDemand Side - Improving the capacity to generate, analyze and disseminate information; - Establish internal checks and balances e.g: performance management systems; - Strengthen technical, fiscal, programme management and procurement systems - Strengthening the capacity of CSOs/NGOs or other groups to conduct research and analysis; - Advocacy, networking and coalition building; - Support to improve the internal governance

11. Enhancing the capacity of civil servants to be client- oriented, responsive to citizens’ needs, capable for providing quality services and engaging in consultative planning and budgeting process (equipment, training, TA, knowledge transfer, coaching and mentoring, leadership development) Strengthening the capacity of citizens/clients to exercise their voice (increasing awareness of issues, rights and opportunities for civic engagement and empowerment, enhancing ability to turn this awareness into action) CD at the Individual Level

12. 1.Clarity of accountability systems inside institutions 2.Facilitation and strengthening of stakeholder feedback 3.Support to overall voice mechanisms Three Results Areas We Support

13. Clarity of accountability systems inside institutions  Checks and balances: RBM, institutional arrangements, focus on horizontal accountability  Regulatory and oversight capacity of public institutions over non-state sub-contracted service providers: private sector, CSOs, PPP Results Area #1

14. Entry points for UNDP in supporting capacity development of these organizations for A&V include: Supporting governments in establishing institutions in line with international principles and standards (Paris Principles) and based on best practices and lessons learned globally. Supporting institutions in developing effective organizational management systems, processes and procedures needed to fulfill their mandate (e.g. Kazakhstan) Supporting institutions in developing capacities for effective engagement with public (e.g. Moldova) and other govt bodies Developing public awareness of these institutions and the recourse mechanisms available through them (e.g. anti- corruption campaigns Bulgaria). Example: Public Oversight Mechanisms

15. Facilitation & strengthening of stakeholder feedback  Capacities to participate in monitoring- both of state and non-state M&E actors  Independent partner review mechanisms; scanning what systems exist national/international; government and non-government, respond in SWAp/DBS settings  Identify and strengthen feedback loops, with institutional responsiveness and enforcement mechanisms Results Area # 2

16. Entry points for UNDP support: Training on statistical literacy for local governments and communities Supporting institutions in establishing RBM and performance management systems Facilitating East-East exchange of knowledge and networking Example: Capacity to generate, analyze and disseminate information

17. Support to overall voice mechanisms  Understanding of group techniques used in citizens report cards/community score cards; community participation with public information disclosure; social watch groups  Advocacy on literacy and civic education  Links to language reform  Access/participation measures and its impact on accountability Results Area # 3

18. Entry points for UNDP support: Supporting the design of client voice mechanisms (e.g. participatory planning and budgeting, CRC, CSC, urban observatories, etc.) Supporting the analysis and design of social auditing practices (e.g. independent budget analysis, PETS) Supporting civic education and public information campaigns Example: Public Oversight Mechanisms

19. Thank You