1. West Suffolk Hospitals NHS Trust Report on Confidential Survey of Employees 2002

2. Employment status: Profile of Respondents 20012002 Full time52.2%61.7% Part time47.8%38.3%

3. Staff Group: Profile of Respondents 20012002 Administrative & Clerical16.1% 19.1% Ancillary 6.95.6% Contracted out Services 1.9%1.0% Dental 0.0% Estates/Maintenance 2.5%2.1% Executive Directors/Board Members 0.2%0.6% Healthcare Assistant/Healthcare Support/Senior Support Worker 9.5%10.1% Medical 6.9%5.7% Midwifery 2.5%3.2% Senior Managers 2.3%3.0% Nursing 28.231.1% Pharmaceutical 1.4%2.6% Professions Allied to Medicine (PAMs) 7.1%7.9% Professional & Technical 4.1%7.6% Scientific & Professional 0.2% Volunteers 10.3%0.0%

4. Response rate: Profile of Respondents 20012002 2875 forms were sent out. 2700 forms were sent out. 956 were returned;818 were returned; a response rate of 33.25% a response rate of 30.3%

5. Summary of Key Findings Training and Development 20012002 % of staff satisfied with the input that they have into identifying their training and development needs; 64.4%69.0% % of staff satisfied that sufficient time is made available to them to participate in training and development; 50.7% 55.0% % of staff satisfied that they have received sufficient training to enable them to do their job; 75.5% 78.2%

6. Summary of Key Findings Personal Development Career Progression 20012002 % of staff who have a Personal Development Plan agreed through appraisal or a similar process 40.0%;53.8 % 20012002 % of staff who have had a formal appraisal with their immediate manager/supervisor/charge nurse/sister in the last 12 months; 35.7%49.5% % of staff satisfied with the opportunities available to them for career progression within their organisation. 45.6%50.1%

7. Summary of Key Findings Communications 20012002 % of staff satisfied with communications in their organisation;55.4%53.4% % of staff satisfied with communications between themselves and their immediate manager/supervisor/charge nurse/sister;. 79.6%71.7% % of staff satisfied that they receive all the information they need to do their job; 68.7%66.2% % of staff interested in receiving information about what is going on elsewhere in their organisation. 90.1%92.2%

8. Summary of Key Findings Communications 20012002 % of staff satisfied with the information they receive about what is going on elsewhere in their organisation; 58.2%59.1% % of staff who have the opportunity to access work related information that is provided on the Internet/Intranet; 33.6%69.8% % of staff who have the opportunities within their normal working hours to attend Team/Department meetings. 58.2%67.9%

9. Staff Consultation Summary of Key Findings 20012002 % of staff who feel that they are encouraged, at least to some extent, to put forward their views by their immediate manager/supervisor/charge nurse/sister; 67.4%66.7% % of staff satisfied that their organisation is taking steps to involve staff in day to day decision making at work; 50.9%52.1% % of staff satisfied that their organisation is taking steps to involve staff in long term decision making at work; 40.6% 40.5%

10. Summary of Key Findings Staff Consultation 20012002 % of staff satisfied with the extent to which their organisation seeks the views of staff; 45.9% 44.4% % of staff satisfied with the extent to which their organisation takes account of the views of staff; 38.4%52.1% % of staff satisfied with the way which any changes that may impact on them/their jobs are handled; 43.1%41.9%

11. Summary of Key Findings Management Employee Relations 20012002 % staff satisfied with their working relationship with their immediate manager/supervisor/charge nurse/sister; 84.7%78.3% % staff satisfied with the support they receive from their immediate manager/supervisor/charge nurse/sister; 77.7%74.3% % staff who find their immediate manager/supervisor/charge nurse/sister approachable; 89.9% 86.0%

12. Summary of Key Findings Workload 20012002 % of staff who feels that the amount of work they are asked to do on a day shift is about right; 27.1%29.7% % of staff satisfied that their area of work is adequately staffed; 36.8%47.8% % of staff who feel that the amount of work related stress they experience on a day shift is acceptable for the type of job they do; 33.1% 37.6%

13. Summary of Key Findings Equal Opportunities 20012002 % of staff who are confident that their organisation is taking action to prevent both visible and more subtle forms of racial harassment; 65.1%66.5% % of staff who are confident that their organisation is taking action to prevent both visible and more subtle forms of sexual harassment; 62.6%66.2% % of staff who are confident that their organisation is taking action to prevent both visible and more subtle forms of harassment/bullying; 54.3% 59.3%

14. Summary of Key Findings Equal Opportunities 20012002 % of staff who consider themselves to be have been subjected to harassment by (a) member(s) of staff during the last 12 months; 15.0%15.9% % of staff who consider themselves to have been subjected to harassment or bullying by a patient/visitor during the last 12 months; 22.4%21.4% % of staff satisfied with the procedures put into place by their organisation to deal with violence and aggression towards staff by patients/visitors; 54.7% 63.4%

15. Summary of Key Findings Health and Safety 20012002 % of staff who know how to access occupational health services provided by their organisation; 87.6%93.3% % of staff who know how to access counselling services provided by their organisation; 40.2% 48.6% % of staff who have had an accident at work in the last 12 months; 11.7% 10.1% % of staff who have personally been the victim of a violent incident at work in the last 12 months; 7.0% 5.4%

16. Summary of Key Findings Pay, Benefits and Facilities 20012002 % of staff who are satisfied with their pay compared to pay packages received for similar jobs elsewhere within the NHS; 42.4%44.5% % of staff are satisfied with their conditions of service (pay aside), compared to conditions of service for similar jobs elsewhere within the NHS; 61.5% 68.8% % of staff are satisfied with the facilities provided to them when taking rest periods on a day shift; 59.2% 62.1%

17. Summary of Key Findings General 20012002 % of staff who get at least some satisfaction from doing their job; 88.0%87.0% % of staff who are proud of the quality of service provided by their organisation to the local community; 69.2% 69.8% % of staff who rate their Trust as, at least, a good employer. 71.3% 75.2%

18. What to you is the best thing about working at your Trust? West Suffolk Hospitals Trust Specific Questions Top 5 Answers: 20012002 My colleagues/the staff are friendly or good to work with 27.3% My colleagues/the staff are friendly or good to work with 27.5% Satisfaction derived from fulfilling a caring/useful role for society 16.3% Satisfaction derived from fulfilling a caring/useful role for society 16.9% There is a good team spirit/working community here 13.7% There is a good team spirit/working community here 13.4% Secure employment/offers me a regular pay cheque/pension etc 8.8% A good happy working environment 9.6% The patients/the gratitude of the patients makes it worthwhile 7.1%Flexible working arrangements and hours 8.9%

19. What to you is the best thing about working at your Trust? West Suffolk Hospitals Trust Specific Questions 20012002 “Small environment - more friendly atmosphere than a larger hospital.” “Pension benefits” “New manager, who has forward thinking ideas.” “Giving the patient the best possible service” “Different groups working together as multidisciplinary teams and sharing information and understanding.” “Helping people get better and making their stay more bearable” “Feeling part of the team and providing good service to patients and colleagues.” “Working in a great department where communication etc is good” “Working with people who care about what they are doing and knowing that my input matters.” “My hours have been changed to suit my family commitments”

20. What to you is the worst thing about working at your Trust? West Suffolk Hospitals Trust Specific Questions Top 5 Answers: 20012002 Low levels of staffing throughout the hospital 21.7% The car parking is inadequate/object to having to pay for parking space 21.7% The car parking is inadequate/object to having to pay for parking space 16.8% The pay is poor/does not reflect the work we do 11.5% My workload is too high/existing staff are overworked and/or overstressed 15.5% My workload is too high/existing staff are overworked and/or overstressed 11.1% The pay is poor/does not reflect the work we do 12.4% Low levels of staffing throughout the hospital 10.8% Poor/autocratic/uncaring senior management8.6% The working environment is cramped/our facilities are inadequate 6.9%

21. What to you is the worst thing about working at your Trust? West Suffolk Hospitals Trust Specific Questions 20012002 “Staffing levels. Car parking is appalling. No funding/time for personal development. Have to do courses in own time.” “Extra job stress is caused when the staffing levels are low, we need more staff” “The worst thing is having so much to do and getting not enough pay or thanks for doing it.” “Lack of proper, clear and comprehensive national guidelines to enable the best job we can do” “Very poor communication, particularly down from senior levels ñ staff are often left feeling unsure of what is expected of them because of unavailable or poorly presented/limited guidelines.” “Restructuring going on but no one gets told until the last moment, sometimes not even then!” “Politics override practical decisions.” “Overwhelming administration and paperwork at the expense of clinical work” “Lack of appreciation.” “I find it very stressful trying to park at certain times i.e. after 9am and that stress continues during my working day”

22. West Suffolk Hospitals Trust Specific Questions If you could do one thing to improve your working life at the Trust, what would it be? Top 5 Answers: 20012002 Improve the staff levels 21.6% Improve the staff levels14.3% Improve the pay 9.8% Improve the car parking facility10.2% Improve the car parking facility 9.4% Improve the pay 9.9% Employ more people in the right areas or with the correct skills 9.3% Improve the working environment e.g., cleaner, less cramped, better maintained 8.2% Improve funding/give us new equipment and/or better facilities 6.8% Employ more people in the right areas or with the correct skills 8.0%

23. West Suffolk Hospitals Trust Specific Questions If you could do one thing to improve your working life at the Trust, what would it be? 20012002 "Make Senior Managers hear what we are saying.” “Better childcare facilities which considers shift times, no nursery stays open till 11pm” “Employ enough staff so not all shift is spent covering sickness and low levels of staff.” “More pay for Ancillary workers, its not just doctors and nurses that keeps a hospital working!” “Better communication at all levels.” “Guarantee me a parking space everyday” “Staff wards and departments according to need, not statistical averages.” “The Trust listening and acting on staff concerns” “To provide quality care to all patients in general.” “To provide accommodation for overseas employees”