1. Commonwealth of Massachusetts Executive Office of Health and Human Services IT Town Hall December 3, 2010

2. 2 Agenda 1.IT Consolidation – Service Delivery Models 2.HHS Central IT Organization Chart 3.IT Focus Areas

3. 3 IT Consolidation Components There are two layers to IT Consolidation 1.Between EOHHS and ITD  Consolidation of Data Centers 2.Within EOHHS  Consolidation of Operations Infrastructure (Desktop, Network Help Desk, Call Centers)  Consolidation of Large (Enterprise) IT Systems  Consolidation of Small (Maintenance) IT systems  Consolidated Virtual Gateway Services Engage in Discovery Confirm Design Principles Conduct Impact Analysis Develop Roadmap

4. 4 Consolidated Helpdesk Model

5. 5 Consolidated Desktop and LAN Support Model

6. 6 Consolidation Model for Large Enterprise Applications

7. 7 Consolidation Model for Small Application Maintenance

8. 8 IT Consolidation Roadmap Key Milestones Helpdesk & Desktop Consolidation –Complete Transition Plan 10/10 - 1/11 –Establish Advisory Council –Complete agency workgroup effort –Define Tiers, SLA’s, skill sets –Define metrics for reporting –Implement Transition 2/11 - 9/11 –Unicenter standardization and adoption –Implement a Tiered/ Skill Set based call flow –Call Center Design and inter-call center flow –Establish enterprise baselines and Metrics for Reporting –Quality Improvement efforts –Steady State 6/11 - 12/11 –Measure performance against improvement Goals –Continued skill set improvement High level objectives for the overall roadmap. (These are to be confirmed once the agency specific workgroups complete their work) Application Consolidation –Implement EOHHS Service Delivery Model and organization for management of large enterprise applications – 12/10 to 4/11 –Implement EOHHS Enterprise Service Delivery Model for small maintenance applications – 12/10 to 4/11

9. 9 Central HHS IT Organization Chart EOHHS Chief Operating Officer Andrea Patstone Secretariat Chief Information Officer Manu Tandon Commonwealth Chief Information Officer John Letchford (Acting) IT Governance Board: Establishes and communicates IT priorities Chief Technical Officer -Posted- Manu Tandon (Acting) Enterprise Shared Services Maintenance and Development Enterprise Architecture Services IT Chief Security Officer Russ Murray (Acting) IT Security Policy Security Design Variance request and review EO 504 Coordination Director Project Mgmt. & Planning Divya Narayan (Acting) Governance Council staffing Project Management Training & Communications Fed.Procurement Business Analysis Capital Planning ISA Planning Standard Processes & Tools Director of IT Finance and Administration Pat Ghannam HR Liaison IT Finance Director of Engineering Operations Walter Johnson Technical Operations Security Engineering Network and Tech. Services App. Ops. Support; Site Mgmt. Ops. Administration Director of IT Controls -Posted- Quality Assurance Application Security Audit Controls ADA Policy and Controls Performance Lab Release Management (currently under CTO) Deputy SCIO Mary Ellen Bennard Project Management and Planning Finance and Administration Customer Service Engineering Operations Application Development IT Controls Compensation Management Career Counseling Director of IT Strategic Initiatives Russ Murray VOIP Implementation Special Projects Director of Customer Service Donna Perchase Tier I and II support for EOHHS employees Tier I support (password, login, basic navigation) for external web users Oversee implementation of ITIL Framework Director of Enterprise Shared Services Lyn Delaney (Acting) Maintenance of Enterprise Shared Services (ESS) Development ESS Integration assessment and planning Director Application Development -Posted- Coordinate with PMO on resource allocation Manage shared pool of application development and web development resources Lead Architect Venkat Jegadeesan Architecture Standards and Services (SARM) Architecture Review VG infrastructure capacity and controls SWAT Team Review of application security and performance This chart documents the organization structure of the emerging EOHHS IT Organization. Additional charts documenting how current departmental organization structures connect into the EOHHS IT Organization are under development.

10. 10 Current Focus Areas IT Stabilization  Network and Virtual Gateway Stabilization  Completion of Organization charts  Measurement and improvement of service SLAs Standardization  Secretariat Application Reference Model;  PM Tool set and Processes (Massforge, Clarity)  Starter Kits Governance  IT Governance Board Communication  EOHHS IT Web Site Refresh,  Monthly email notes and Town Halls Upcoming IT Initiatives…