1. ICT in Business Revision

2. Uses of ICT Assists in decision making Collecting and distributing information Communication Record keeping Product design and manufacture

3. Types of ICT Video- conferencing Email Networks CAMInternet

4. Email Used for communication purposes Instant Attachments can be sent Distribution lists – Can contact many people at one time Good for contacting suppliers, customers, staff

5. Networks Group of linked computers Used by organisations to share information – Intranet Good for contacting staff Reduces costs as peripherals can be shared

6. Video conferencing Skype for Business Allows communication to take place between people without the need to travel Can see and hear the other people, give demonstrations etc… Relatively cheap

7. Internet Websites 24/7 availability Widen the market Ecommerce can be used Often cheaper to purchase on the web Less overheads for business – No need for expensive premises Good for marketing - communication

8. CAM (Computer Aided Manufacture) Capital intensive Robots used to manufacture the product Less mistakes made Consistent product 24 hours a day

9. Software Databases – Information Storage, supplier and customer information Spreadsheets –Financial information stored and calculations carried out using formula, charts can be produced Presentation software – Sales meetings, safety briefings, images and video can be included CAD (Computer Aided Design) – Products designed in 3D, can show the finished product.

10. Costs and Benefits Expensive to install and maintain Training required Resistance to change Staff motivation may drop as machines take jobs Break down Legislation has to adhered to Increased productivity Quick processing Better decision making Wage costs reduce Communication can improve Fewer errors Consistent quality

11. Legislation Data Protection Act 1998 Computer Misuse Act 1990 Freedom of Information Act 2000