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Hannes Astok26.04.05 E-Government in Estonian cities Hannes Astok Deputy Mayor City of Tartu
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Hannes Astok26.04.05Estonia Facts about Estonia Population 1,34 M Area 45 000 km 2 240 municipalities among them 39 cities Population in the cities 943 000 e.g. 70% of population is urban
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Hannes Astok26.04.05 Responsibilities of the cities Education Social care Culture, youth, sports Roads, parks Public transportation Spatial planning Building regulations Business development
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Hannes Astok26.04.05 The aim on infosociety To serve people better No sense of time 24/7/365 No sense of location Different channels/equipment To give people access to all information To help people realize their potential
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Hannes Astok26.04.05 Public Information Act All public documents should be published in the municipality’s home page Legislation Data Surveys Public information Application forms
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Hannes Astok26.04.05tallinn
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Hannes Astok26.04.05tõrva
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Hannes Astok26.04.05 Vara vald
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Hannes Astok26.04.05 Tartu www
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Hannes Astok26.04.05 Astok www
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Hannes Astok26.04.05 ICT penetration in Estonia Computer penetration 48% Mobile penetration 95%
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Hannes Astok26.04.05 All municiplities have access to internet Big cities: broadband 100MB-1GB Rural municipalities: ADSL 0,5-2 MB or radio links
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Hannes Astok26.04.05 Internet Access for citizens Public Internet Access Points Schools Libraries Senior Centres Youth Centres Offices Homes
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Hannes Astok26.04.05 Services should be easy to use People need to get common to the Internet and to the services It should be easy, friendly and even funny
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Hannes Astok26.04.05 Tartu www
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Hannes Astok26.04.05webcam
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Hannes Astok26.04.05leiubüroo
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Hannes Astok26.04.05buss1
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Hannes Astok26.04.05buss2
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Hannes Astok26.04.05 Id pilet
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Hannes Astok26.04.05 ID ticket Results: in Tallinn 70% using ID ticket Reason: ID ticket is cheaper than paper ticket
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Hannes Astok26.04.05 Online services Services are similar for every municipality Development works are expencive Security portal is expencive
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Hannes Astok26.04.05 Online services Common governmental portal eKodanik /eCitizen Login with ID card or tby internet bank Open for all public services municipalities, government agencies, public institutions
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Hannes Astok26.04.05ekodanik
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Hannes Astok26.04.05 Kiri trt linnale
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Hannes Astok26.04.05xtee
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Hannes Astok26.04.05 Important In all services are used central databases All changes will be reflected directly to the web page or on application form Less faults Easy to make changes
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Hannes Astok26.04.05 Cooperation issues Government Back office X-road: state registries E-kodanik: citizen portal Municipality Front office Application forms Service points
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Hannes Astok26.04.05 Cooperation issues Cooperation between central government and municipalities is unaivoidable
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Hannes Astok26.04.05 Paperless office Important task for ever municipality Now in use ~40% of municipalities Workflow speed is double higher Connected with e-application forms
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Hannes Astok26.04.05Gopro1
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Hannes Astok26.04.05gopro2
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Hannes Astok26.04.05M-services Estonia Computer penetration 48% Mobile penetration 95% There is lot of services worth to provide by mobile
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Hannes Astok26.04.05M-services M-parking Over 50% of parking payments in Tartu are made by mobile T-number Tourist information by mobile phone
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Hannes Astok26.04.05M-services City phone 1789 SMS, calls or e-mails about utility issues: Nonworking street lamps Broken park benches Hole in the street
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Hannes Astok26.04.05M-services M-teacher Messages from teacher to the students and parents M-library Alerts about non-returns or book arrivals M- neighbor watch Alerts from police to neighbor-watch teams, bus and taxi drivers
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Hannes Astok26.04.05 Location services Location services are coming to market Intuitive approach
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Hannes Astok26.04.05askohateenus1
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Hannes Astok26.04.05Asukohateenus2
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Hannes Astok26.04.05tulemus
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Hannes Astok26.04.05Estonia Our mission To help people realize their potential with the tools of infosociety
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Hannes Astok26.04.05 Thank you! Hannes.Astok@raad.tartu.ee Tel +372 736 1111 Mobile +372 5091366 www.tartu.ee
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