1. MT 219 Marketing Unit Four Segmentation and Targeting Products and Branding Note: This seminar will be recorded by the instructor.

2. 2 Before we get started: If you have any troubles in seminar, please do call Tech Support at: 1-866-522-7747 They can assist if you get “bumped” from the seminar room or experience other difficulties.

3. Review of Unit Three We examined the area of consumer buying behavior and the psychological and social underpinning of that behavior. There are many conscious and unconscious reasons why we consume what we do. We also looked at how organizations and businesses purchase. Business buying behavior differs considerably from the reasons consumers buy and is focused on reselling or renting products to others at a profit. Questions?

4. Unit 4 Objectives In this unit, we are going to look at market segmentation and how marketers use it to effectively target groups of consumers who are likely to want their products. After that, we will look at how marketers classify products. We will also examine the important differences between goods and services and why those differences make the marketing of services challenging.

5. Reading Assignment Chapter 6 & 7 This week's reading assignment is available in Doc Sharing. It is called "kaplan_marketing_unit04.pdf". Watch the tutorials for this unit’s assignments: Market Segmentation http://khe2.acrobat.com/p64vkiqxltu/

6. Customer Driven Marketing Strategy Four stage process that segments, targets, differentiates and positions a product Segmentation- Basic Process: Heterogeneous Market  Segmentation  Homogeneous Sub-Markets Targeting- Selecting the best segments to focus on Differentiating- Create unique benefits for target segments Positioning- Placing product into customer’s minds compared to competition.

7. Target Market Segmentation 1.Identify appropriate strategy 2.Determine segmentation variables 3.Develop segment variables 4.Evaluate segments 5.Select specific segments

8. Geographic Variable Climate Terrain City size Urban/rural values Market Density Geo-demographic Segmentation Micromarketing

9. Demographic Variables – closely related to needs and measurable Age Gender Race Ethnicity Income Education Occupation Family size Family life cycle Religion Social class Sexual orientation

10. Psychographic Variables Social class Lifestyle -Achievers -Strivers -Survivors Personality -Compulsive -Romantic -Authoritarian -Enthusiastic

11. Behavioral Segmentation Variables Most Powerful Variables Underlies all other segmentation variables These relate most directly to consumer desires How the product benefits the consumer directly Examples- -Occasions -Loyalty -Usage rates

12. Which Segment Variables to Use? Marketers are not likely to use just one segment variable Market segments often combine multiple variables together to create a desirable target segment Which variables might be combined to create a segment for- -Harley Davidson Motorcycles/ -Prada Shoes?

13. Criteria for Effective Segmentation 1. Measurable- Must be quantifiable 2. Accessible- You must be able to reach them 3. Substantial- Must be large enough so company benefits 4. Differentiable- Segment must respond differently 5. Actionable- Company must be capable of marketing to identified segments

14. Major Segmentation Strategies Undifferentiated – Single product and single strategy for entire market – requires homogeneous market. Differentiated- Two or more segments each with its own marketing mix Concentrated – Single segment, one strategy Micromarketing- products tailored to individuals or smaller local areas

15. Positioning Where the product lives in the mind of the consumer as it relates to the competition Identify and select appropriate competitive advantages for the product Combine competitive advantages to develop an overall positioning strategy -More for More -More for the same -More for less -The same for less -Less for much less

16. 16 © 2005 McGraw-Hill Companies, Inc., McGraw-Hill/Irwin Goods and/or Services Are the Product

17. Classifying Consumer Products Convenience – relatively inexpensive, frequently purchased items with many substitutes. Don’t confuse with a convenience store. Shopping – items for which buyers are willing to spend considerable effort to compare and purchase. Don’t confuse with what you buy when just shopping Specialty - products with unique characteristics for which consumers are willing to expend effort Unsought – items people do not know of or do not think about buying. Many times due to emergency needs. Also, many impulse items.

18. Services Intangible products involving a deed, performance, or effort that cannot be physically possessed -Haircuts -Concerts -Tax preparation -Annual doctors’ physicals

19. Nature of Services Intangibility Inseparability Variability Perishability Let’s look at these individually

20. Issues related to service intangibility Difficult for customers to evaluate No physical possession Difficult to advertise and display Pricing is problematical and subjective Service process not always protected by patents

21. Issues related to service inseparability Does not allow for mass production Customer participation required Other customers can affect process Difficult to distribute

22. Issues related to variability Quality difficult to control Standardization is a problem Services vary from provider to provider Services can vary from the same provider Reputation is crucial Franchises try to emphasize service homogeneity Reason for grading rubrics

23. Issues related to service perishability Services cannot be stored or inventoried Unused capacity is lost forever Demand may be time sensitive Balancing supply and demand is difficult

24. Branding- Brand Equity The marketing and financial value associated with a brand’s strength in a market brand name awareness brand loyalty perceived brand quality brand associations

25. Selecting a Brand Name Easy to pronounce, spell and remember Trademarkable Distinctive Conveys brand benefits Travels globally- Big concern today

26. 26 Short & Simple Easy to Spell & Read Easy to Recognize & Remember Easy to Pronounce Can Pronounce in Only One Way Can Pronounce in All Languages Suggests Product Benefits Meets Packaging/Labeling Needs No Undesirable Imagery Always Timely Adapts to Any Advertising Medium Legally Available for Use The Right Brand Name Can Help

27. Types of Brands National (Manufacturer’s) brands Store (Private) brands Licensing

28. Brand Development Line extensions- new forms, sizes, fragrances, etc are created in existing product line Brand extensions – use of existing brand on a new category, such as extending from a rock singer into acting Multibrands- use of different brand names by one company. Nestle or Proctor and Gamble New Brands- Creating entirely new brands

29. 29 Questions

30. Unit 4 Assignment: Umpqua Bank Watch the "Umpqua Bank" Video Case. The video will take approximately 5 minutes to view. You can also visit Umpqua Bank at www.umpquabank.com if you would like. Should you need an audio script of the video, there is an audio script for the video located below. When you are done viewing the material on Umpqua Bank, answer the following questions in a double spaced paper, no more than three pages long, and submit it to the Dropbox. This Assignment must be completed in Microsoft Word format. For some of the questions in this Assignment, you will have to review your reading from Unit 3. Click the Assignment Directions icon for complete directions. Unit 4 Assignment: Umpqua Bank

31. Graded Concept Check: Segmentation Variables In this Unit, you were introduced to the different variables that marketers use to create groups of consumers with similar wants and needs from the diverse population of all consumers. There are four types of segmentation groupings that were introduced in this Unit’s readings, geographic, demographic, psychographic and behavioral. Within each grouping there are different variables that may further segment a consumer group. In this simulation, you need to select the segmentation variable or variables that are being used in each situation. As you will see, sometimes only one is being used, but there are sometimes multiple variables that need to be selected. While marketers may segment on the basis of just one segmentation type or based on one segmentation variable, segments are often created by using different segmentation variables that cut across different segmentation types. You will be using this knowledge in your Research Project in Unit 6 when you segment the market for the brand you selected in Unit 2. Select the segmentation variables that apply to the situations from the options you are given in the Simulation. This must be competed within week 4, it closes midnight Tuesday.

32. I appreciate your time and attention during our 1 hour seminar today. If you have questions, feel free to contact me: BBourne@kaplan.edu and I’ll be happy to help! See you in Class! 32 Thank you