1. EASING CONFLICT AT WORK Name College

2. Sources of conflict It is important to identify and understand the sources of conflict at the job – Interpersonal – Organizational – Conflict related to change – Outside factors

3. How conflict originates Officials have identified three sources – Economic (money) – Value – Power Most conflict is a mix of these types Better understanding may help with improved resolution

4. Resource conflict Many firms have limited resources to allocate among groups These teams may fight with each other for who among them is most deserving of funds Collaborative approaches are ideal for helping to resolve conflict

5. Organizational conflict Teams may compete with each other in an organization Much of the source may have to do with ineffective communication All members should be made to feel important to the goals of the firm Each individual should be valued in the organization

6. How to solve intergroup conflicts Intergroup conflicts – May occur within racial or ethnic groups on any team – These groups may pit themselves against one another for valuable recognition and resources Many organizations have developed ways to manage these issues Poor communication among groups may be at the heart of all the strife in the workplace

7. Solving intergroup conflict, cont. Different methods of conflict resolution have been identified – Win-lose approach – Lose-lose approach Both of these above are destructive to a company and its employees – Win-win approach Clearly superior Selecting the nest option will take excellent communication and positive patience to reach a resolution

8. References Blake, R.R., Shepard, H.A., & Mouton, J. S. (1964) Managing intergroup conflict in industry. Houston, Texas: Gulf, 1964. Cormick, G., Dale, N., Emond, P., Sigurdson, S.G. & Stuart, B.D. (1996) Building consensus for asustainable future: Putting principles into practice. Ottawa: National Round Table on the Environment and the Economy, 1996. Deutsch, M. and Coleman, P. (eds.). (2000) The handbook of conflict resolution: Theory and practice. San Francisco: Jossey-Bass, 2000. Fink, C.F. (1968) Some conceptual difficulties in the theory of social conflict. Journal of Conflict Resolution, 1968, 12(4), 412-460. Fisher, R.J. (1990) The social psychology of intergroup and international conflict resolution. New York: Springer-Verlag, 1990. Katz, D. (1965) Nationalism and strategies of international conflict resolution. In H.C. Kelman (ed.), International behavior: A social psychological analysis. New York: Holt, Rinehart & Winston, 1965, pp. 356-390. Mack, R.W. & Snyder, R.C. (1957) The analysis of social conflict – Toward an overview and synthesis. Journal of Conflict Resolution, 1957, 1, 212-248.