1. WAGNER-PEYSER SERVICES IN EFM THE SUMMIT JANUARY 30, 2007 An equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities. All voice telephone numbers on this document may be reached by persons using TTY/TDD equipment via the Florida Relay Service at 711.

2. Self-Service Job seekers who utilize EFM in the self-service mode (not staff assisted) will trigger participation if they are registered in the system and; are logged-in; and are logged-in; and conduct a job search which produces an “006 - Self Service Job Search through VOS;” or conduct a job search which produces an “006 - Self Service Job Search through VOS;” or select “Labor Market Services” and look at information provided, to receive ” 005 - Self Service Labor Market Research;” or select “Labor Market Services” and look at information provided, to receive ” 005 - Self Service Labor Market Research;” or look up training provider information, which produces “004 - Self Service Information on Training Providers, Performance Outcomes;” or look up training provider information, which produces “004 - Self Service Information on Training Providers, Performance Outcomes;” or conduct a skills analysis, to receive “090 - Skills Self- Assessment;” or conduct a skills analysis, to receive “090 - Skills Self- Assessment;” or elect to create a résumé which produces a “007 - Self Service Résumé.” elect to create a résumé which produces a “007 - Self Service Résumé.”

3. View Job Seeker Self- Services

7. Screening Job Orders from a Self-Service Job Search

8. Self-Service Job Seeker Needs A Referral to a Suppressed Order

13. Staff-Assisted Services A job seeker who has a Wagner-Peyser application and a service that commenced and was not employed at participation, receives no service for 90 days and is not active in a partner program, becomes an exiter and counts in performance. A job seeker who has a Wagner-Peyser application and a service that commenced and was not employed at participation, receives no service for 90 days and is not active in a partner program, becomes an exiter and counts in performance. The following slides show the services that will initiate or extend participation. The following slides show the services that will initiate or extend participation.

14. 101 Orientation A structured, on-site session designed to acquaint customers with the one-stop and other available services and programs that can assist participants to secure employment. The length of this session may vary and should be provided by, or in conjunction with, One-Stop Center staff. Orientations that include filmed or electronic presentations of the One-Stop Center’s services are acceptable but must be documented as such on the services screen.

15. 102 Initial Assessment Job seekers receive an initial analysis of the strengths and weaknesses of their educational level, work history, and vocational skills; identification of employment barriers; and development of a plan (not necessarily a written employability plan) to utilize their strengths and reduce weaknesses.

16. Assessment Interview Documentation When this service is provided by one- stop staff, documentation consisting of specific assessment points (i.e., strengths/weaknesses) should be recorded in the “Notes” screen at the time of service entry. When this service is provided by one- stop staff, documentation consisting of specific assessment points (i.e., strengths/weaknesses) should be recorded in the “Notes” screen at the time of service entry.

17. 103 Training Information The provision of specific training related information that enables a customer to make informed choices relative to training opportunities and resources. The provision of specific training related information that enables a customer to make informed choices relative to training opportunities and resources. Automatic system documentation. Automatic system documentation.

19. 104 Workshops and Job clubs A short seminar designed to provide participants with knowledge that will enable them to find jobs. A short seminar designed to provide participants with knowledge that will enable them to find jobs. Subjects are not limited to, but must include, labor market information, application/résumé writing, interviewing techniques and how to find job openings. Subjects are not limited to, but must include, labor market information, application/résumé writing, interviewing techniques and how to find job openings. Segments may be given at different times and this service can be taken once all mandatory components are completed. Segments may be given at different times and this service can be taken once all mandatory components are completed.

20. 105 Job Finding Club Encompasses all elements of the Job Search Workshop Encompasses all elements of the Job Search Workshop Encompasses a period of at least 1-2 weeks of structured, supervised individual and/or group support where participants attempt to obtain jobs Encompasses a period of at least 1-2 weeks of structured, supervised individual and/or group support where participants attempt to obtain jobs

21. 106 Provided Internet Job Search Support/Training Worked with a job seeker to train on using the internet for job search Worked with a job seeker to train on using the internet for job search –Using a mouse –Using a search engine –Using EFM, etc.

22. 107 Provision of Labor Market Research Providing a job seeker with information pertaining to the socio-economic forces influencing the employment process in the local labor market area. Providing a job seeker with information pertaining to the socio-economic forces influencing the employment process in the local labor market area. Includes information related to: Includes information related to: occupational staffing patterns, hiring patterns, working conditions, and pay of firms or industries. Helps the job seeker plan and carry out a successful job search. Helps the job seeker plan and carry out a successful job search. Labor market information may be provided to job seekers in person, by mail, telephone or by internet and may be provided as often as necessary. Labor market information may be provided to job seekers in person, by mail, telephone or by internet and may be provided as often as necessary. Duplication of a specific LMI service should be avoided. Duplication of a specific LMI service should be avoided.

23. Provision of Labor Market Information Documentation When this service is provided by one-stop staff, documentation should be recorded on the “Notes” screen at the time of service entry. When this service is provided by one-stop staff, documentation should be recorded on the “Notes” screen at the time of service entry. No documentation is required if a generic packet of information is provided to a job seeker or employer (limited to one service per year per region to avoid duplication). No documentation is required if a generic packet of information is provided to a job seeker or employer (limited to one service per year per region to avoid duplication). For all other LMI services provided, documentation should include the influencing force of the employment process, i.e., “Provided information on staffing patterns on ABC Corp.,” or “provided trade dispute information regarding XYZ Corp.” For all other LMI services provided, documentation should include the influencing force of the employment process, i.e., “Provided information on staffing patterns on ABC Corp.,” or “provided trade dispute information regarding XYZ Corp.”

24. 111 TAP Workshop Workshop provided to transitioning service persons which includes: Workshop provided to transitioning service persons which includes: –Personal appraisal –Career exploration –Strategies for an effective job search –Interviews –Reviewing job offers –Support and assistance

25. 112 Job Fair A structured gathering and exhibition in an appointed place with individuals who are seeking employment with employers who are seeking workers. A structured gathering and exhibition in an appointed place with individuals who are seeking employment with employers who are seeking workers. This assistance can be provided at the employer’s business location, the one-stop center, or another designated location with prior arrangements made by or in conjunction with one-stop center staff. This assistance can be provided at the employer’s business location, the one-stop center, or another designated location with prior arrangements made by or in conjunction with one-stop center staff. Logs or applications taken at a job fair should be retained for one year. Logs or applications taken at a job fair should be retained for one year. Referral to a job fair is not sufficient to obtain credit for this service. Referral to a job fair is not sufficient to obtain credit for this service.

26. 114 Staff Assisted Job Search through VOS Staff can select this service even though the service appears as a 006 - Self-service Job Search through VOS Staff can select this service even though the service appears as a 006 - Self-service Job Search through VOS

27. 115 Résumé Preparation Assistance A session with a job seeker that instructs him/her how to write a résumé and/or the one-stop staff will critique a written résumé. A session with a job seeker that instructs him/her how to write a résumé and/or the one-stop staff will critique a written résumé. Providing a job seeker with a brochure on how to write a résumé is not sufficient to credit this as a service. Providing a job seeker with a brochure on how to write a résumé is not sufficient to credit this as a service.

28. 116 Received Service From Staff Not Classified Staff time is expended providing a service which is not listed in EFM. Staff time is expended providing a service which is not listed in EFM. The service must be documented on the notes screen with the action and the result of the action. The service must be documented on the notes screen with the action and the result of the action.

29. 123 Job Development Contacts A job development is the process of securing a job interview with a public or private employer for a specific job seeker for whom the one-stop center has no suitable opening on file. If there is no suitable opening on file in the one-stop center, staff should make job development contacts on behalf of the customer. A job development is the process of securing a job interview with a public or private employer for a specific job seeker for whom the one-stop center has no suitable opening on file. If there is no suitable opening on file in the one-stop center, staff should make job development contacts on behalf of the customer.

30. 123 Job Development Contacts Staff should enter the employer’s name in the “Notes” screen. Staff should enter the employer’s name in the “Notes” screen. If staff later learns that the customer was hired on the job to which a job development referral was made, a job order should be written and credit for the placement should be taken. If staff later learns that the customer was hired on the job to which a job development referral was made, a job order should be written and credit for the placement should be taken.

31. 124 Received Bonding Assistance The bonding program provides federal fidelity bonds to job seekers for whom commercial bonds cannot be obtained, such as offenders. The bonding program provides federal fidelity bonds to job seekers for whom commercial bonds cannot be obtained, such as offenders. Each local one-stop center should have an associate designated as the local bonding coordinator who is trained in procedures for providing bond coverage. Each local one-stop center should have an associate designated as the local bonding coordinator who is trained in procedures for providing bond coverage. Service can only be taken by the person writing the bond. Service can only be taken by the person writing the bond.

32. 125 Job Search/Placement Asst., including Career Counseling May be used to identify Priority Re- employment Program Placement Services. May be used to identify Priority Re- employment Program Placement Services.

33. 126 Tax Credit Certification The job seeker has been provided information regarding the Work Opportunity Tax Credit Program (WOTC). The job seeker has been provided information regarding the Work Opportunity Tax Credit Program (WOTC). This service may be claimed for providing informational services regarding the program. This service may be claimed for providing informational services regarding the program. Documentation of providing Tax Credit information must be documented on the “Notes” screen by providing the qualifying WOTC Tax Credit eligibility criteria. Documentation of providing Tax Credit information must be documented on the “Notes” screen by providing the qualifying WOTC Tax Credit eligibility criteria.

34. 129 Assigned Case Manager and/or received Case Management Services This is a service for veterans only. This is a service for veterans only. The type of case management services provided must be documented on the “Notes” screen. If a case manager is assigned, the name of the veteran’s representative should also be included. The type of case management services provided must be documented on the “Notes” screen. If a case manager is assigned, the name of the veteran’s representative should also be included.

35. 131 Testing/background check as required by employer Any testing an employer requires the one-stop center to provide. Any testing an employer requires the one-stop center to provide. May be a specific aptitude test, personality test, proficiency test, etc. May be a specific aptitude test, personality test, proficiency test, etc. Test type and any pertinent information should be listed on the “Notes” screen. Test type and any pertinent information should be listed on the “Notes” screen.

36. 180 – 185 Supportive Services Credit can be taken in WP for referrals to these supportive services including: Credit can be taken in WP for referrals to these supportive services including: –Child/Dependent Care –Transportation Assistance –Medical –Temporary Shelter –Other

37. 180 – 185 Supportive Services All customers can benefit from having the information necessary to obtain needed services provided by social and other service agencies operating in the community. All customers can benefit from having the information necessary to obtain needed services provided by social and other service agencies operating in the community. It is the customer’s choice whether or not to take advantage of these various services. It is the customer’s choice whether or not to take advantage of these various services. It is our responsibility to provide customers with specific information regarding the service provider, the type of service and how to access the services. It is our responsibility to provide customers with specific information regarding the service provider, the type of service and how to access the services. This information may be provided in person, by telephone, via e-mail or regular mail. This information may be provided in person, by telephone, via e-mail or regular mail.

38. 180 – 185 Supportive Services Documentation When this service is provided by one- stop staff, documentation of the type of supportive service and the agency the referral was given for should be recorded in the “Notes” screen at the time of service entry. When this service is provided by one- stop staff, documentation of the type of supportive service and the agency the referral was given for should be recorded in the “Notes” screen at the time of service entry.

39. 200 Individual Counseling Individual employment counseling is the process whereby a one-stop center associate and a job seeker work together in order that the person may gain better understanding and knowledge of the world of work and more realistically choose, change, or adapt to a vocation. Individual employment counseling is the process whereby a one-stop center associate and a job seeker work together in order that the person may gain better understanding and knowledge of the world of work and more realistically choose, change, or adapt to a vocation.

40. 201 Group Counseling Group counseling is the process whereby a one-stop center professional associate and job seekers work together in group activities in order that the job seekers may gain better understanding and knowledge of the world of work and more realistically choose, change, or adapt to a vocation. Group counseling is the process whereby a one-stop center professional associate and job seekers work together in group activities in order that the job seekers may gain better understanding and knowledge of the world of work and more realistically choose, change, or adapt to a vocation.

41. Counseling Documentation The “Notes” screen should be thoroughly documented with the vocational challenge and plan of each counseled customer. The “Notes” screen should be thoroughly documented with the vocational challenge and plan of each counseled customer. An optional counseling record card is available on-line and may be utilized for more detailed and confidential record keeping. An optional counseling record card is available on-line and may be utilized for more detailed and confidential record keeping.

42. 202 Career Guidance/Planning Providing information regarding career opportunities which may include: Providing information regarding career opportunities which may include: –Occupational information –Training providers –Financial information –Steps to achieve the occupational goal Documentation of the type of guidance/plan should be provided on the “Notes” screen. Documentation of the type of guidance/plan should be provided on the “Notes” screen.

43. 203 Objective Assessment A process that identifies service needs, goals, interests, academic levels, abilities, aptitudes, supportive service needs, and measures barriers and strengths. A process that identifies service needs, goals, interests, academic levels, abilities, aptitudes, supportive service needs, and measures barriers and strengths. It includes a review of basic and occupational skills, prior work experience, the potential for employment, and developmental needs. It includes a review of basic and occupational skills, prior work experience, the potential for employment, and developmental needs. As a WP service, the objective assessment must be documented on the “Notes” screen. As a WP service, the objective assessment must be documented on the “Notes” screen.

44. 204 Interest and Aptitude Testing Individuals who are administered a standardized test. These tests measure the individual's possession of, interest in, or ability to acquire job skills and knowledge. Individuals who are administered a standardized test. These tests measure the individual's possession of, interest in, or ability to acquire job skills and knowledge. This service can only be taken by the person administering the test. This service can only be taken by the person administering the test. Documentation of the name of the test and any pertinent information regarding the test results is required on the “Notes” screen. Documentation of the name of the test and any pertinent information regarding the test results is required on the “Notes” screen.

45. 205 Develop Service Strategies (IEP/ISS) A document prepared by a staff person for a job seeker that identifies the strengths and weaknesses of the job seeker, A document prepared by a staff person for a job seeker that identifies the strengths and weaknesses of the job seeker, includes a planned series of actions leading to employment, and includes a planned series of actions leading to employment, and specifies the employment, training and social services to be provided. specifies the employment, training and social services to be provided. The plan must be on file at the one-stop center for one year, The plan must be on file at the one-stop center for one year, or, in the case of the automated ISS, the ISS must be available in the automated system. or, in the case of the automated ISS, the ISS must be available in the automated system. The job seeker must be provided with a copy. The job seeker must be provided with a copy.

46. 206 – 211 and 214 -222 Referral to Training Referral to training includes: Referral to training includes: –Apprenticeships –Job Corps –Federal (non-WIA) Training –State and Local Training –Educational Services –WIA

47. 206 – 211 and 214 -222 Referral to Training Referral to training includes: Referral to training includes: –Adult Literacy, Basic Skills or GED –Short Term Pre-Vocational Services –English as a Second Language

48. 212 Other Intensive Services Not Otherwise Classified If WP staff time is used to provide an intensive service, 212 may be used. If WP staff time is used to provide an intensive service, 212 may be used. This must be documented on the “Notes” screen with the type of service provided. This must be documented on the “Notes” screen with the type of service provided.

49. 226 Reading or Math Testing WP staff time is used to administer a reading or math test. WP staff time is used to administer a reading or math test. The name of the test and any other pertinent information should be provided on the “Notes” screen. The name of the test and any other pertinent information should be provided on the “Notes” screen.

50. 311 – 314 Enrolled in Training Enrolled in training includes: Enrolled in training includes: –Job Corps –Other federal training –State and local training –Apprenticeship training

51. Referral Codes are System Generated

52. New Codes 100Validate I-9 Does not commence or extend participation but is necessary for performance of duties. Does not commence or extend participation but is necessary for performance of duties. Allows staff to see if an I-9 has been validated for an individual and is on file in a one-stop center. Allows staff to see if an I-9 has been validated for an individual and is on file in a one-stop center.

53. New Codes 117 Outreach Vet/MSFW Outreach performed on individual job seeker Outreach performed on individual job seeker Does not commence or extend participation but is necessary for performance of duties. Does not commence or extend participation but is necessary for performance of duties.

54. For Further Information Jim Cadwallader (850)245-7432 Jim Cadwallader (850)245-7432 e-mail: Jim.Cadwallader@awi.state.fl.us Jim.Cadwallader@awi.state.fl.us Joan Losiewicz (850)245-7422 Joan Losiewicz (850)245-7422 e-mail: Joan.Losiewicz@awi.state.fl.us Joan.Losiewicz@awi.state.fl.us Ken McDonald Ken McDonald(850)245-7412 e-mail: Ken.Mcdonald@awi.state.fl.us Ken.Mcdonald@awi.state.fl.us